Pharmacy Benefits Support Specialist

WellDyne; United States; Remote; USD 19,000 - 30,000; Full time

Job summary

WellDyne is seeking a customer service–oriented professional to act as the primary contact for pharmacy benefits inquiries and Rx order statuses. You will respond to incoming calls with professionalism and compassion, aiming to enhance customer satisfaction.

The role requires problem-solving skills and a service mindset, handling high call volumes in a typical office setting with opportunities for growth and development.

Qualifications

• High School Diploma or equivalent; post High School or specialized training a plus
• 1 year experience in healthcare customer service; call center environment is a plus
• Proficiency in computer systems and navigating multiple applications
• Excellent verbal and written communication and customer empathy skills
• Ability to handle high call volumes and meet performance requirements

Responsibilities

• Respond in a prompt, professional and courteous manner to customers’ questions regarding pharmacy benefits or placement and/or the status of an Rx order
• Provide customer support, referring complex issues or questions to appropriate support staff as needed
• Use multiple systems to access customer records, provide benefits information, process prescription orders and provide the status of prescriptions or orders.
• Follow all processes and procedures
• Handle difficult situations professionally
• Other tasks as assigned

Skills

Customer service

Phone support

Problem-solving

Communication

Education

High School Diploma or equivalent

Job description

WellDyne is seeking a customer service–oriented professional to act as the primary contact for pharmacy benefits inquiries and Rx order statuses. You will respond to incoming calls with professionalism and compassion, aiming to enhance customer satisfaction.

The role requires problem-solving skills and a service mindset, handling high call volumes in a typical office setting with opportunities for growth and development.