Pharmacy Benefits Specialist - Eligibility & Support

WellDyne; Lakeland (FL); On-site; USD 25,000 - 29,000; Full time

Job summary

WellDyne in Lakeland, FL helps patients access therapies by delivering accurate eligibility determinations, benefit verifications, and specialty medication support in a fast‑paced environment.

The role requires knowledge of Medicare benefits, FPL guidelines, and patient assistance programs, with a focus on compliant, empathetic customer service across multiple systems. Florida tech license is preferred, and the position is full‑time onsite.

Qualifications

• 2+ years of experience in patient assistance, healthcare, specialty pharmacy, or related field.
• Licensed Florida Pharmacy Technician in good standing preferred.
• Knowledge of Medicare benefits and patient assistance programs.

Responsibilities

• Determine program eligibility by reviewing documentation and FPL guidelines.
• Conduct benefit verifications across commercial and government plans.
• Review Medicare Extra Help and Medicare Savings Programs eligibility.
• Explain program requirements clearly to customers and manage orders for specialty medications.
• Maintain HIPAA compliance and accurate documentation across channels.

Skills

Customer service

Analytical skills

HIPAA compliance

Communication skills

Attention to detail

Multitasking

Education

Florida Registered Pharmacy Technician license

High school diploma or equivalent

Tools

Benefit verification software

PHI compliance systems

Job description

WellDyne in Lakeland, FL helps patients access therapies by delivering accurate eligibility determinations, benefit verifications, and specialty medication support in a fast‑paced environment.

The role requires knowledge of Medicare benefits, FPL guidelines, and patient assistance programs, with a focus on compliant, empathetic customer service across multiple systems. Florida tech license is preferred, and the position is full‑time onsite.