Pharmacy Benefits Client Success Manager

EHIM; Southfield (MI); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Comprehensive health benefits

Paid vacation and holidays

Employee wellness program

401(k) with company match

Employee assistance program

Employee referral program

Job summary

EHIM in United States (Michigan) is seeking a client relations specialist to cultivate and manage professional relationships with clients through in-person meetings, email, and calls. You will listen actively, research issues, and coordinate solutions to ensure client satisfaction.

The role includes issue resolution, basic benefit consulting, training, and ensuring accurate, timely client deliverables, working closely with management when needed.

Qualifications

• Associate’s degree or equivalent industry experience preferred.
• 2-4 years’ PBM or other pharmacy-related experience preferred.
• Experience with Microsoft Office.

Responsibilities

• Establish and maintain professional relationship with clients via face-to-face meetings, e-mail, and telephone correspondence, using good listening and comprehension skills.
• Identify, research, isolate, resolve, and follow up on all reported client issues, escalating more complex issues to management as appropriate.
• Log and manage all open issues.
• Provide basic benefit consulting and training on an ongoing basis and facilitate the resolution of all issues pertaining to the client.
• Ensure that all client deliverables are accurate, delivered, and meet the needs of the client.

Skills

Client relationship management

Communication skills

Problem-solving

Education

Associate’s degree or equivalent

Tools

Microsoft Office

Job description

EHIM in United States (Michigan) is seeking a client relations specialist to cultivate and manage professional relationships with clients through in-person meetings, email, and calls. You will listen actively, research issues, and coordinate solutions to ensure client satisfaction.

The role includes issue resolution, basic benefit consulting, training, and ensuring accurate, timely client deliverables, working closely with management when needed.