Pharmacy Automation Technical Support Specialist

Becton Dickinson; Pleasant Prairie (WI); On-site; USD 52,000 - 76,000; Full time

Job summary

Becton Dickinson in Wisconsin is seeking a Technical Support Specialist for Parata pharmacy automation. You will deliver technical phone and email support, guide customers and field engineers on hardware, software, and network maintenance, and maintain clear case documentation.

Ideal candidates have 3+ years in customer-facing tech support, strong problem-solving, and effective communication skills. Expect collaboration with cross-functional teams and occasional regional travel.

Qualifications

• High school diploma required.
• 3+ years of technical support or customer service experience.
• Ability to travel up to 15% domestically.
• Comfortable in customer-facing roles.
• Familiarity with basic networking hardware and software components.

Responsibilities

• Provide technical phone and email support to customers.
• Instruct customers and field engineers on hardware, software, and network maintenance.
• Document case notes clearly and concisely.
• Collaborate with service engineers and cross-functional teams.
• Provide progress updates and collect customer feedback.

Skills

Customer service

Technical support

Networking basics

CRM

Team collaboration

Documentation

Education

High school diploma

Associate's degree in IT/Business

Tools

Microsoft certification

Job description

Becton Dickinson in Wisconsin is seeking a Technical Support Specialist for Parata pharmacy automation. You will deliver technical phone and email support, guide customers and field engineers on hardware, software, and network maintenance, and maintain clear case documentation.

Ideal candidates have 3+ years in customer-facing tech support, strong problem-solving, and effective communication skills. Expect collaboration with cross-functional teams and occasional regional travel.