Pharma Sales Ops Support Analyst — SLA-Driven & SOP Expert

Keen360, Inc.; Hopewell Township (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

A Management Consulting firm is seeking a skilled Customer Support Analyst to address challenges faced by Pharmaceutical Sales Representatives. Responsibilities include managing ticket requests professionally and documenting processes. Ideal candidates should have at least 3 years of relevant industry experience and excellent communication skills to effectively engage stakeholders. Familiarity with tools like SalesForce.com and Veeva is advantageous.

Qualifications

• 3+ years industry experience in healthcare, medical device or pharmaceutical fields.
• Must have experience in customer service and be proficient in handling requests.
• Experience with field sales and analytics is preferred.

Responsibilities

• Triage and resolve issues impacting Pharmaceutical Sales Representatives.
• Document approaches as Standard Operating Procedures.
• Engage with experts to obtain necessary answers.

Skills

Communication skills

Organizational skills

Interpersonal skills

Critical thinking

Customer service

Education

Bachelor’s Degree

Tools

SalesForce.com

Veeva

BI tools

MS Word

MS Excel

MS PowerPoint

Job description

A Management Consulting firm is seeking a skilled Customer Support Analyst to address challenges faced by Pharmaceutical Sales Representatives. Responsibilities include managing ticket requests professionally and documenting processes. Ideal candidates should have at least 3 years of relevant industry experience and excellent communication skills to effectively engage stakeholders. Familiarity with tools like SalesForce.com and Veeva is advantageous.