Pharma Sales Ops Support Analyst

JobRx, Inc.; Hopewell (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

JobRx, Inc. is seeking a Customer Support Analyst to assist Pharmaceutical Sales Representatives by managing requests through a ticketing system. The ideal candidate should excel in communication and organization, with a strong focus on customer service and problem-solving. A minimum of 3 years of relevant industry experience is preferred.

The role encompasses documenting Standard Operating Procedures for various requests and ensuring adherence to Service Level Agreements. Competency in tools like SalesForce.com and Veeva is advantageous.

Qualifications

• Ability to multitask in a fast-paced environment while adhering to timelines.
• A minimum of 3 years of experience in healthcare, medical device, or pharmaceutical industries.
• Strong verbal and written communication skills.

Responsibilities

• Handle requests from Pharmaceutical Sales Representatives through a ticketing system.
• Document approaches as Standard Operating Procedures for new request types.
• Engage with experts to gather necessary information and resolve customer issues.

Skills

Communication skills

Presentation skills

Organizational skills

Analytical skills

Problem-solving skills

Interpersonal skills

Critical thinking skills

Customer service experience

Education

Bachelor's Degree

Tools

SalesForce.com

Veeva

BI tools

MS Word

Excel

PowerPoint

Job description

JobRx, Inc. is seeking a Customer Support Analyst to assist Pharmaceutical Sales Representatives by managing requests through a ticketing system. The ideal candidate should excel in communication and organization, with a strong focus on customer service and problem-solving. A minimum of 3 years of relevant industry experience is preferred.

The role encompasses documenting Standard Operating Procedures for various requests and ensuring adherence to Service Level Agreements. Competency in tools like SalesForce.com and Veeva is advantageous.