Pharma Sales Ops Support Analyst – SLA Driven

Keen360; Hopewell Township (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

Keen360 is seeking a Customer Support Analyst in Hopewell Township, NJ, to support Pharmaceutical Sales Representatives by triaging and resolving issues through a ticketing system. The ideal candidate has excellent communication, analytical, and organizational skills, with a preference for three years of industry experience in healthcare or similar fields. Familiarity with tools like SalesForce.com and Veeva is advantageous. This role demands the ability to multitask and work effectively in a fast-paced environment with predefined service level agreements.

Qualifications

• 3+ years of experience in healthcare, medical device, or pharmaceutical sectors preferred.
• Skilled at analyzing complex issues and distilling concepts to others.
• Proven experience providing value-added customer service.

Responsibilities

• Handle requests from Pharmaceutical Sales Representatives through a ticketing system.
• Provide updates and feedback to requestors regarding the status of their requests.
• Document approaches to new challenges as Standard Operating Procedures.

Skills

Communication skills

Organizational skills

Analytical skills

Presentation skills

Problem-solving

Multitasking

Interpersonal skills

Critical thinking

Education

Bachelor's Degree

Tools

SalesForce.com

Veeva

BI tools

MS Word

Excel

PowerPoint

Job description

Keen360 is seeking a Customer Support Analyst in Hopewell Township, NJ, to support Pharmaceutical Sales Representatives by triaging and resolving issues through a ticketing system. The ideal candidate has excellent communication, analytical, and organizational skills, with a preference for three years of industry experience in healthcare or similar fields. Familiarity with tools like SalesForce.com and Veeva is advantageous. This role demands the ability to multitask and work effectively in a fast-paced environment with predefined service level agreements.