Pharma Inside Sales & Customer Solutions Specialist

Aptar Italia S.P.A.; Congers, Northern (NY, KY); Hybrid; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

401(k) match

Flexible spending accounts

Education assistance

Parental leave

Paid time off

Company-paid holidays

Job summary

Aptar Pharma in the United States is seeking a proactive Sales Support professional to assist the Sales Team with daily activities, drive revenue growth, manage customer communications, and coordinate across departments to keep projects on track.

In the absence of Account Managers you will be the primary contact, qualify and route commercial inquiries, create quotations with AM, log CRM updates, and ensure accurate customer data across databases.

Qualifications

• College degree (BS or BA).
• 1–3 years of direct customer-facing experience in sales support, inside sales, or project management.
• Proven experience as a customer advocate.
• Office based position.

Responsibilities

• Support development activities at customers with Account Managers (AM).
• Qualify and direct commercial inquiries to the appropriate AM.
• Facilitate internal and external meetings (Sales meetings, customer visits, BDM visits…).
• Assist AM in evaluating and documenting customer requirements.
• Request Customer Files, sample requests and lab trials.
• Process and verify codification requests in collaboration with AM.
• Request Letter of Authorizations and support DMF administrative activities with Regulatory Affair Department.
• Keep track, log-in, and communicate all CRM activities and associated customer notifications.
• Create and manage quotations in coordination with AM.
• Help promote accurate customer data in various databases including CRM.
• Build internal support network with associated production sites.
• Other duties assigned as business requirements determine.
• Log and follow up on customer complaints with quality groups.

Skills

Detail oriented

Time management

Strong communication

Self-motivated

Interpersonal skills

Team player

Education

Bachelor's degree

Tools

CRM software

Job description

Aptar Pharma in the United States is seeking a proactive Sales Support professional to assist the Sales Team with daily activities, drive revenue growth, manage customer communications, and coordinate across departments to keep projects on track.

In the absence of Account Managers you will be the primary contact, qualify and route commercial inquiries, create quotations with AM, log CRM updates, and ensure accurate customer data across databases.