Pharma Sales Ops Support Analyst

Keen360, Inc.; New Jersey; On-site; USD 65,000 - 90,000; Full time

Job summary

Keen360, Inc. is seeking a Customer Support Analyst to join a Sales Operations team supporting pharmaceutical sales reps and organizations. The role focuses on triage, timely resolution, and status updates within a ticketing system, with documentation of problem-solving approaches as SOPs.

Ideal candidates communicate well, organize effectively, and work under SLA guidelines, collaborating across functions and learning new systems as needed. A background in pharma analytics is beneficial.

Qualifications

• Bachelor's Degree is a plus but not required.

Responsibilities

• Triage and resolve issues impacting Pharmaceutical Sales Representatives and their organizations.

Skills

Communication

Public speaking

Organizational skills

Multitasking

Research skills

SLA adherence

Cross-functional

Leadership

Critical thinking

Attention to detail

Problem solving

Customer service

MS Office

Data analysis

Pharma knowledge

Education

Bachelor’s degree

Tools

Salesforce

Veeva

BI tools

Field Reporting

CRM/SFA

iQVIA

Job description

Keen360, Inc. is seeking a Customer Support Analyst to join a Sales Operations team supporting pharmaceutical sales reps and organizations. The role focuses on triage, timely resolution, and status updates within a ticketing system, with documentation of problem-solving approaches as SOPs.

Ideal candidates communicate well, organize effectively, and work under SLA guidelines, collaborating across functions and learning new systems as needed. A background in pharma analytics is beneficial.