Pharma Meetings Operations Lead: Strategy & Growth

American Express Global Business Travel; Jefferson City (MO); On-site; USD 82,000 - 152,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Skills development

Inclusion Groups

Job summary

American Express Global Business Travel is seeking a senior leader to head end-to-end sourcing and planning for pharma meetings in the United States. You will oversee multiple accounts, manage budgets, and coach teams across sourcing, contracting, planning, onsite execution, and reporting.

The role requires 5+ years of leadership in pharma meetings, strong client-facing and financial acumen, and travel up to 25%. A Bachelor’s degree is required; MBA or CMP is a plus.

Qualifications

• 5+ years of leadership experience managing pharma meetings teams.
• Coaching, development, and driving team performance.
• Deep expertise in pharma meetings sourcing and planning.
• Knowledge of healthcare compliance including Sunshine Act.
• Ability to drive organizational change and efficiencies.
• Strong client-facing skills with executive relationships.
• Excellent communication and presentation skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Bachelor's degree required; MBA or CMP a plus; travel up to 25%.

Responsibilities

• Drive account financial performance by reviewing forecasts and approving monthly settlements.
• Ensure accurate invoicing, reporting, and tracking of event-level financial data.
• Monitor profitability by analyzing labor, commissions, margins and align to targets.
• Support growth through cost validation, proposals, and profit drivers.
• Analyze trends to forecast results and optimize program outcomes.
• Serve as trusted advisor across the client lifecycle from onboarding to execution.
• Build and maintain client and supplier relationships; lead meetings and reviews.
• Lead issue resolution, mitigate risks, and implement continuous improvement plans.
• Oversee coaching, hiring, onboarding, training, and inclusive culture.
• Standardize processes, manage resources, ensure compliance, and support initiatives.

Skills

Leadership experience

People leadership

Pharma meetings sourcing/planning

Compliance knowledge

Process improvement

Client-facing skills

Communication skills

Prioritization

Business acumen

Travel readiness

Education

Bachelor's degree

MBA preferred

CMP certification a plus

Tools

Cvent

Program management systems

Job description

American Express Global Business Travel is seeking a senior leader to head end-to-end sourcing and planning for pharma meetings in the United States. You will oversee multiple accounts, manage budgets, and coach teams across sourcing, contracting, planning, onsite execution, and reporting.

The role requires 5+ years of leadership in pharma meetings, strong client-facing and financial acumen, and travel up to 25%. A Bachelor’s degree is required; MBA or CMP is a plus.