Pharma Desktop Support Pro – End-User Tech & Regulated

AceStack; Indianapolis (IN); On-site; USD 52,000 - 78,000; Full time

Job summary

AceStack in Indianapolis is seeking a Desktop Support specialist with Pharma/Life Sciences exposure to provide end‑user tech support in a regulated environment. You will handle desktops, laptops, printers, mobile devices, and applications, ensuring compliance with SOPs and security protocols.

The role requires hands‑on troubleshooting, active directory tasks, and ITSM tool usage (ServiceNow). Onsite work with a customer‑facing posture is expected in a fulltime capacity.

Qualifications

• Pharma/Life Sciences experience is required.
• Experience in regulated environments is essential.
• Strong customer service and documentation skills.

Responsibilities

• Provide Level 1/Level 2 desktop and peripheral support.
• Troubleshoot hardware, OS, network, and apps issues.
• Install, configure, upgrade desktop hardware and software.
• Support Windows OS, Office 365, and Active Directory.
• Create and manage incidents using ServiceNow.
• Perform user account management and access control tasks.
• Support VPN, Wi‑Fi, LAN, printers and scanners.
• Provide onsite support with strong customer service.
• Follow SOPs and regulatory documentation standards.
• Collaborate with infrastructure, security, and network teams.
• Assist with deployments and hardware refresh activities.
• Maintain comprehensive documentation of troubleshooting steps.

Skills

Desktop Support

Pharma Experience

End User Support

Windows OS

Office 365

Active Directory

ITSM Tools

ServiceNow

Networking Basics

VPN/WiFi/LAN

Tools

ServiceNow

ITSM

Remote Desktop

Job description

AceStack in Indianapolis is seeking a Desktop Support specialist with Pharma/Life Sciences exposure to provide end‑user tech support in a regulated environment. You will handle desktops, laptops, printers, mobile devices, and applications, ensuring compliance with SOPs and security protocols.

The role requires hands‑on troubleshooting, active directory tasks, and ITSM tool usage (ServiceNow). Onsite work with a customer‑facing posture is expected in a fulltime capacity.