Desktop Support Specialist

Dawar Consulting, Inc.; Indianapolis (IN); On-site; USD 45,000 - 70,000; Full time

Job summary

Dawar Consulting, Inc. in Indianapolis is seeking a Desktop Support Specialist to deliver hands-on and remote IT support for PCs, laptops, peripherals and mobile devices in a fast-paced setting.

The role covers field-based and specialized environments, including GxP, laboratory and R&D spaces, with a strong emphasis on customer service and incident ownership. Long-term contract with potential extension.

Qualifications

• Minimum 2 years of desktop support experience with PCs, laptops and peripherals.
• Minimum 2 years of onsite and remote technical support experience.
• Minimum 2 years of mobile device support experience; Apple devices preferred.
• High school diploma required; associate or bachelor’s degree preferred.
• Working knowledge of ITIL v3 processes in an IT service delivery environment.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Ability to lift and carry equipment up to 50 pounds.

Responsibilities

• Provide hands-on and remote technical support for PCs, laptops, peripherals, and mobile devices.
• Provide 2nd-level technical support for field-based and specialized environments, including GxP, Labs, and R&D.
• Troubleshoot hardware, software, network, and system-related issues.
• Take ownership of incidents and restore user productivity.
• Manage day-to-day IT activities at the site independently while following company guidelines.
• Support Apple mobile devices and other mobile technologies.

Skills

Desktop Support

Helpdesk

Mobile Devices

ITIL v3

Microsoft Office

Equipment Handling

Education

High School Diploma

Associate/Bachelor's preferred

Job description

Desktop Support Specialist

Indianapolis, United States | Posted on 09/17/2026

Our client, a worldleader in life sciences and diagnostics, is looking for a“ Desktop Support Specialist .

Job Duration:LongTerm Contract(Possibility Of Extension)

Company Benefits: Medical, Paid Sickleave, 401K

Job Summary

We are seeking an experiencedDesktop Support Specialistto provide hands-on technical support, digital workplace consulting, and day-to-day IT operations. The ideal candidate will have strong desktop, mobile device, and end-user computing experience, along with excellent customer service and communication skills.

This role will support field-based and specialized environments, includingGxP, laboratory, and R&D spaces, while also contributing to customer-focused IT projects and digital workplace initiatives.

Key Responsibilities

Desktop Support & IT Operations

• Provide hands-on and remote technical support for PCs, laptops, peripherals, and mobile devices.
  
• Provide2nd-level technical supportfor field-based and specialized environments, including GxP, Labs, and R&D.
  
• Troubleshoot hardware, software, network, and system-related issues.
  
• Take ownership of incidents and work proactively to restore user productivity.
  
• Manage day-to-day IT activities at the site independently while following company guidelines and procedures.
  
• Support Apple mobile devices and other mobile technologies.
  

Equipment Delivery & Campus Support

• Deliver and transport computer equipment between buildings across the campus as needed.
  
• Operate a company vehicle for campus-related IT equipment deliveries.
  
• Maintain proper handling and organization of IT equipment.
  

Required Qualifications

• Minimum2 years of desktop support experiencewith PCs, laptops, and peripherals.
  
• Minimum2 years of onsite and remote technical support experience.
  
• Minimum2 years of mobile device support experience; Apple device experience preferred.
  
• High School Diploma required; Associate’s or Bachelor’s degree preferred.
  
• Working knowledge ofITIL v3 processeswithin an IT service delivery environment.
  
• Proficiency withMicrosoft Office, including Word, Excel, and PowerPoint.
  
• Ability to lift and carry equipment weighing up to50 pounds.
  

Screening Requirements

• Drug screening is required.
  
• Motor Vehicle Record (MVR) check is requiredbecause the candidate may operate a company vehicle to transport computer equipment around campus.
  
• Education and background screening will be completed throughCertiphi.