Pharma Customer Support & Tech Solutions Specialist

RXinsider LTD.; Shreveport, Northern (LA, KY); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Morris & Dickson Co. is seeking a Pharmaceutical Customer Support Specialist to be the primary contact for pharmacies, hospitals, and healthcare customers. This role blends customer service, technical troubleshooting, and pharmaceutical operations knowledge across ordering channels and web platforms.

You will work with Sales, Distribution Centers, and internal partners to resolve issues, ensure compliant documentation, and provide timely, accurate support in a fast-paced environment.

Qualifications

• 2+ years of college education or relevant training in a related field.
• Customer support or technical support experience.
• Experience in a pharmacy, hospital, healthcare, or pharmaceutical distribution environment.
• Familiarity with pharmaceutical ordering, inventory management, purchasing workflows, web ordering systems, and/or EDI transactions.
• Proficiency with Windows and Microsoft Office.
• CRM/ticketing systems such as Freshdesk or Zendesk preferred.

Responsibilities

• Provide technical and customer support via phone, email, and ticketing systems.
• Assist customers with web-based ordering systems and troubleshoot issues.
• Support online order portals and EDI platforms, including basic EDI troubleshooting.
• Collaborate with Sales, distribution centers, and internal partners to resolve order-related issues.
• Investigate customer concerns and implement solutions to improve the overall experience.
• Ensure accurate documentation and compliance with DEA guidelines, safety protocols, and quality standards.
• Follow up with customers to provide updates and confirm issue resolution.
• Participate in ongoing training to expand knowledge of systems, tools, and products.

Skills

Customer service

Problem solving

Communication

Team collaboration

Attention to detail

Education

2+ years of college education or relevant training

CPhT designation (preferred)

Tools

Freshdesk

Zendesk

EDI platforms

Windows OS

MS Office (Word, Excel, Outlook, Teams)

Job description

Morris & Dickson Co. is seeking a Pharmaceutical Customer Support Specialist to be the primary contact for pharmacies, hospitals, and healthcare customers. This role blends customer service, technical troubleshooting, and pharmaceutical operations knowledge across ordering channels and web platforms.

You will work with Sales, Distribution Centers, and internal partners to resolve issues, ensure compliant documentation, and provide timely, accurate support in a fast-paced environment.