Pharma Customer Support Specialist — Tech & Order Expert

Morris & Dickson Co.; Shreveport, Northern (LA, KY); Hybrid; USD 42,000 - 70,000; Full time

Job summary

Morris & Dickson Co. is a leading pharmaceutical distributor seeking a Pharmaceutical Customer Support Specialist to serve as the primary contact for pharmacies, hospitals, and healthcare customers.

You will support ordering platforms, troubleshoot issues, and collaborate with Sales, DCs, and internal teams in a fast-paced environment. The role requires a background in customer or technical support within pharma distribution and familiarity with ordering systems, EDI, and CRM tools.

Qualifications

• 2+ years of college education or relevant training in a related field.
• Experience in customer support, technical support, or customer success.
• Experience in a pharmacy, hospital, healthcare, or pharmaceutical distribution environment; CPhT designation preferred.
• Familiarity with pharmaceutical ordering, inventory management, purchasing workflows, web ordering systems, and/or EDI transactions.
• Proficiency with Windows operating systems and Microsoft Office (Word, Excel, Outlook, Teams).
• Familiarity with CRM and ticketing systems such as Freshdesk or Zendesk preferred.

Responsibilities

• Provide technical and customer support via phone, email, and ticketing systems (e.g., Freshdesk, Zendesk).
• Assist customers with web-based ordering systems and troubleshoot issues efficiently.
• Support online order portals and EDI platforms, including basic EDI transaction troubleshooting.
• Collaborate with Sales, distribution centers, and internal partners to resolve order-related issues.
• Investigate customer concerns and implement solutions to improve the overall experience.
• Ensure accurate documentation and compliance with DEA guidelines, safety protocols, and quality standards.
• Follow up with customers to provide updates and confirm issue resolution.
• Participate in ongoing training to expand knowledge of systems, tools, and products.

Skills

Customer support

Technical support

Pharmaceutical operations

EDI troubleshooting

CRM systems

Windows OS / Office

Education

Some college education

Tools

Freshdesk

Zendesk

Job description

Morris & Dickson Co. is a leading pharmaceutical distributor seeking a Pharmaceutical Customer Support Specialist to serve as the primary contact for pharmacies, hospitals, and healthcare customers.

You will support ordering platforms, troubleshoot issues, and collaborate with Sales, DCs, and internal teams in a fast-paced environment. The role requires a background in customer or technical support within pharma distribution and familiarity with ordering systems, EDI, and CRM tools.