Pharma Customer Support Specialist - Tech-Savvy, Care-Driven

Morris & Dickson Co., LLC

Shreveport (LA)

On-site

USD 42,000 - 62,000

Full time

14 days+

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Job summary

Morris & Dickson Co., LLC is seeking a Pharmaceutical Customer Support Specialist to serve as the primary contact for pharmacies, hospitals, and healthcare customers. You will combine customer service, technical troubleshooting, and pharmaceutical operations knowledge to support customers using M&D's ordering channels, web platforms, and account services.

The role reports to the Customer Experience Manager.

Qualifications

2+ years of college education or relevant training
Customer support or technical support experience
Experience in pharmacy, hospital, healthcare, or pharmaceutical distribution preferred
Familiarity with pharmaceutical ordering, EDI transactions, and web ordering systems

Responsibilities

Provide technical and customer support via phone, email, and ticketing systems (e.g., Freshdesk, Zendesk)
Assist customers with web-based ordering systems and troubleshoot issues efficiently
Support online order portals and EDI platforms, including basic EDI transaction troubleshooting
Collaborate with Sales, distribution centers, and internal partners to resolve order-related issues
Investigate customer concerns and implement solutions to improve the overall experience
Ensure accurate documentation and compliance with DEA guidelines, safety protocols, and quality standards
Follow up with customers to provide updates and confirm issue resolution
Participate in ongoing training to expand knowledge of systems, tools, and products