Pharma Customer Support Specialist — Tech-Savvy & Impactful

mdjobboard; Shreveport (LA); On-site; USD 36,000 - 56,000; Full time

Job summary

Morris & Dickson Co. is a leading pharmaceutical distribution company serving independent pharmacies with dedication to service and reliability.

The Pharmaceutical Customer Support Specialist acts as the primary contact for pharmacies, hospitals, and healthcare customers, combining customer service, technical troubleshooting, and pharma operations knowledge. You will support ordering channels, web platforms, and account services while collaborating with Sales, Distribution Centers, and internal

Qualifications

• 2+ years of college education or relevant training.
• Experience in customer support or customer success.
• Experience in a pharmacy, hospital, healthcare, or pharmaceutical distribution environment or CPhT designation preferred.
• Familiarity with pharmaceutical ordering, inventory management, purchasing workflows, web ordering systems, and/or EDI transactions.
• Proficiency with Windows OS and Microsoft Office (Word, Excel, Outlook, Teams).
• Familiarity with CRM and ticketing systems such as Freshdesk or Zendesk preferred.

Responsibilities

• Provide technical and customer support via phone, email, and ticketing systems (Freshdesk, Zendesk).
• Assist customers with web-based ordering systems and troubleshoot issues.
• Support online order portals and EDI platforms, including basic EDI transaction troubleshooting.
• Collaborate with Sales, distribution centers, and internal partners to resolve order-related issues.
• Investigate customer concerns and implement solutions to improve the overall experience.
• Ensure accurate documentation and compliance with DEA guidelines, safety protocols, and quality standards.
• Follow up with customers to provide updates and confirm issue resolution.
• Participate in ongoing training to expand knowledge of systems, tools, and products.

Skills

Customer support

Technical support

CRM familiarity

Communication

Teamwork

Education

2+ years of college education or relevant training

Tools

Freshdesk

Zendesk

EDI platforms

Job description

Morris & Dickson Co. is a leading pharmaceutical distribution company serving independent pharmacies with dedication to service and reliability.

The Pharmaceutical Customer Support Specialist acts as the primary contact for pharmacies, hospitals, and healthcare customers, combining customer service, technical troubleshooting, and pharma operations knowledge. You will support ordering channels, web platforms, and account services while collaborating with Sales, Distribution Centers, and internal