Specialty Pharmacy Support Specialist

MedImpact Healthcare Systems, Inc.; Tempe (AZ); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K with match

Paid time off

Life and disability insurance

Tuition reimbursement

Employee referral bonus

Incentive compensation

Job summary

MedImpact Healthcare Systems, Inc. is seeking a detail-oriented Customer Service professional to support pharmacies, physicians, plan sponsors, and members.

You will respond to inquiries about formulary management, eligibility verification, prior authorization, and other PBM processes, ensuring accurate information and timely responses. Responsibilities include maintaining service levels, expediting referrals with SPFP partners, and using multiple database programs to resolve complex benefit

Qualifications

• GED/HS Diploma and 6+ months’ experience or equivalent combination of education and experience.
• Valid and unrestricted state Pharmacy Technician License and/or National Certification strongly preferred.
• Demonstrated ability to appear for work on time, follow directions from a supervisor, and interact well with co-workers.
• Excellent customer focus and problem-solving abilities.

Responsibilities

• Respond promptly to customer inquiries by phone, fax, and email and resolve issues.
• Meet department performance standards for hold time, abandonment rate, and talk time.
• Process incoming faxes quickly and forward to the appropriate SPFP.
• Research benefit information using company databases to resolve complex issues.

Job description

MedImpact Healthcare Systems, Inc. is seeking a detail-oriented Customer Service professional to support pharmacies, physicians, plan sponsors, and members.

You will respond to inquiries about formulary management, eligibility verification, prior authorization, and other PBM processes, ensuring accurate information and timely responses. Responsibilities include maintaining service levels, expediting referrals with SPFP partners, and using multiple database programs to resolve complex benefit