Credentialing & Onboarding Specialist

AbbVie Inc.; Austin (TX); Presencial; USD 26.000 - 46.000; Jornada completa

Descripción de la vacante

AbbVie Inc. is seeking a Customer Operations Associate in Austin, TX. The role focuses on learning systems, handling account setup, and change requests while meeting productivity and quality goals.

You will interact with sales reps and internal teams, using CRM, DSP, SAP, Salesforce, and NICE platforms to resolve issues with urgency and accuracy. The ideal candidate has 3+ years of experience and a Bachelor's degree or equivalent.

Formación

• 3+ years of experience in customer operations or related role.
• Bachelor’s degree preferred or equivalent experience.

Responsabilidades

• Create accounts, make updates, and process license changes.
• Research and resolve customer inquiries using policies and procedures.
• Handle basic issues for sales reps and internal teams.
• Communicate with cross-functional teams to achieve goals.

Conocimientos

Communication

Teamwork

Customer service

Problem solving

Attention to detail

Educación

Bachelor's degree

Herramientas

CRM

DSP

SAP

Salesforce

NICE

Microsoft Applications

Descripción del empleo

AbbVie Inc. is seeking a Customer Operations Associate in Austin, TX. The role focuses on learning systems, handling account setup, and change requests while meeting productivity and quality goals.

You will interact with sales reps and internal teams, using CRM, DSP, SAP, Salesforce, and NICE platforms to resolve issues with urgency and accuracy. The ideal candidate has 3+ years of experience and a Bachelor's degree or equivalent.