Pharma Customer Success Lead - Operations

Paynela; Kalispell (MT); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare solutions provider in Kalispell is seeking a Customer Success Supervisor to lead a team of support specialists. This role includes overseeing service performance, developing policies, and collaborating with leadership to enhance customer satisfaction. Ideal candidates will have 3-5 years of experience in healthcare support and possess excellent communication and interpersonal skills. Join a team dedicated to revolutionizing the patient experience in an innovative work environment.

Qualifications

• 3 -5 years’ experience related to healthcare or pharmaceutical support.
• Experience in overseeing personnel.
• Focused on details and achieving results.

Responsibilities

• Oversee the support specialists’ team.
• Monitor service performance metrics.
• Act as liaison for client and customer issues.
• Collaborate with leadership on SOPs and training materials.
• Participate in business planning activities.

Skills

Self-motivation

Interpersonal skills

Customer relations

Communication skills

Proficient in Microsoft Suite

Ability to resolve issues

Written communication skills

Job description

A leading healthcare solutions provider in Kalispell is seeking a Customer Success Supervisor to lead a team of support specialists. This role includes overseeing service performance, developing policies, and collaborating with leadership to enhance customer satisfaction. Ideal candidates will have 3-5 years of experience in healthcare support and possess excellent communication and interpersonal skills. Join a team dedicated to revolutionizing the patient experience in an innovative work environment.