Customer Support Leader & Growth Operations Manager

Serenity Healthcare; Holladay (UT); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

90% employer-paid medical, dental, and vision insurance

401(k) retirement plan

10 PTO days (15 after first year)

10 paid holidays

Job summary

A healthcare service provider located in Holladay, UT is seeking a Customer Support Manager to lead operational excellence and a high-performing team. The ideal candidate should have over 10 years of leadership experience, a proven track record in managing KPIs, and strong communication skills. Benefits include comprehensive health insurance and paid time off. This role is perfect for a people-oriented leader looking to make a significant impact in a dynamic organization.

Qualifications

• 10+ years of leadership or operations experience in a fast-paced environment.
• Proven ability to manage KPIs and hold performance-based conversations.
• Ability to thrive in a growth-oriented, evolving environment.

Responsibilities

• Lead operations in a high-volume, customer-focused environment.
• Coach and develop team members to meet performance Standards.
• Ensure positive professional customer interactions.
• Monitor key performance metrics to improve processes.

Skills

Leadership experience

Strong communication skills

KPI management

Team motivation

Adaptability to growth

Job description

A healthcare service provider located in Holladay, UT is seeking a Customer Support Manager to lead operational excellence and a high-performing team. The ideal candidate should have over 10 years of leadership experience, a proven track record in managing KPIs, and strong communication skills. Benefits include comprehensive health insurance and paid time off. This role is perfect for a people-oriented leader looking to make a significant impact in a dynamic organization.