Pharma Client Success Manager — Remote

Doximity; San Francisco, Northern (CA, KY); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Flexible paid time off

Parental leave

Professional development

Wellness resources

Remote work stipend

Job summary

Doximity is seeking a Client Success Manager to own multiple pharma client accounts within the Rx Business Unit. This remote U.S. role emphasizes managing full project life cycles, delivering on contract terms, and driving ongoing client satisfaction in a fast-paced healthcare tech environment.

You will collaborate cross-functionally to launch client content, forecast deliverables, and measure campaign metrics while maintaining strong relationships and revenue goals.

Qualifications

• 5+ years of relevant work experience in account management within the pharmaceutical or healthcare consulting market.
• Understanding of the pharmaceutical regulatory review process.
• Client-facing experience required.
• Success working independently and being personally accountable for assigned client accounts.
• Highly organized, able to coordinate large amounts of information across multiple projects.
• Enthusiasm to help physicians and improve the US healthcare system.

Responsibilities

• Cultivating, managing and maintaining all aspects of relationships with new and existing clients on assigned accounts
• Responsible and accountable for the successful fulfillment of all client contracts within original contract terms from program kickoff through campaign completion.
• Manage timelines for all assigned client contracts and keep Client Service Director and Sales partners informed of progress.
• Collaborate with various internal/external teams to develop, iterate, and launch client content. Monitor, measure, and summarize campaign metrics.
• Accurately forecast project deliverables and achieve revenue recognition goals.

Skills

Account management

Pharmaceutical industry experience

Client-facing

Independent / self-motivated

Highly organized

Healthcare impact mindset

Job description

Doximity is seeking a Client Success Manager to own multiple pharma client accounts within the Rx Business Unit. This remote U.S. role emphasizes managing full project life cycles, delivering on contract terms, and driving ongoing client satisfaction in a fast-paced healthcare tech environment.

You will collaborate cross-functionally to launch client content, forecast deliverables, and measure campaign metrics while maintaining strong relationships and revenue goals.