Client Success Manager, Pharma

Doximity; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Base salary

Equity (where applicable)

Quarterly bonus

Job summary

Doximity is seeking a Client Success Manager for its Pharma unit. This remote, US-based role owns the full lifecycle of client projects, cultivating relationships and ensuring campaigns are delivered on time and within contract terms.

The ideal candidate has 5+ years in pharma/healthcare account management, strong client-facing communication, exceptional organization, and the motivation to help physicians and improve the US healthcare system.

Qualifications

• 5+ years of account management experience in pharma/healthcare consulting.
• Understanding of the pharmaceutical regulatory review process.
• Client-facing experience required.
• Excellent written and verbal communication.
• Highly organized; able to coordinate multiple projects.
• Independently accountable for assigned client accounts.

Responsibilities

• Cultivate and manage relationships with new and existing clients on assigned accounts.
• Responsible and accountable for successful fulfillment of all client contracts from kickoff to campaign completion.
• Manage timelines for all assigned client contracts and keep leadership informed of progress.
• Collaborate with internal/external teams to develop, iterate, and launch client content; monitor metrics.
• Accurately forecast deliverables and achieve revenue recognition goals.

Skills

Account management

Pharma/Healthcare

Client-facing

Communication

Organization

Job description

Client Success Manager, Pharma

Location: Remote

About Doximity

Doximity is the leading clinical AI company with the largest network of U.S. clinicians. Doximity’s AI-powered workflow platform is trusted by over 85% of U.S. physicians and 300+ health systems. Doximity's mission is to help clinicians be more productive so they can provide better care for their patients.

At Doximity, we value curiosity, ownership, inclusion, and a commitment to making a meaningful impact. If you're excited about solving complex problems that improve healthcare, we'd love to hear from you.

About the Role

The Client Success Manager role operates within our Rx Business Unit and Pharma Client Success team. This is a client-facing position and you should be comfortable owning your own accounts, working with a lot of autonomy. You will manage the full life cycle of projects for clients and provide a level of service that ensures an ongoing positive relationship.

You’ll need to embrace a fast-paced, tech savvy, healthcare communications environment. You will also need to be confident in managing multiple clients and priorities simultaneously. A detail-oriented, self-motivated, “can-do” personality is essential.

• Cultivating, managing and maintaining all aspects of relationships with new and existing clients on assigned accounts
• Responsible and accountable for the successful fulfillment of all client contracts within original contract terms from program kickoff through campaign completion.
• Manage timelines for all assigned client contracts and keep Client Service Director and Sales partners informed of progress.
• Collaborate with various internal/external teams to develop, iterate, and launch client content. Monitor, measure, and summarize campaign metrics.
• Accurately forecast project deliverables and achieve revenue recognition goals.

Location: This role is Remote in the U.S.

What We're Looking For

• 5+ years of relevant work experience in account management within the pharmaceutical or healthcare consulting market
• Understanding of the pharmaceutical regulatory review process
• Client-facing experience required
• Excellent written and verbal communication
• Success working independently and being personally accountable for assigned client accounts
• Highly organized, able to coordinate large amounts of information across multiple projects
• Enthusiasm to help physicians and improve the US healthcare system

Compensation

The anticipated total compensation for this role is depending on factors such as experience, skills, location, and internal equity. Our total compensation package may include:

• Base salary
• Equity (where applicable)
• Quarterly bonus or incentive compensation (where applicable)

Specific compensation details will be discussed during the interview process.

Benefits

In addition to competitive compensation, Doximity offers a comprehensive benefits package for full time employees. Some of