Pharma Caseworker: Case Management & Patient Support

Value Apothecaries; Conshohocken (Montgomery County); On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Job summary

Cencora is seeking a Caseworker to manage patient cases within the Specialty Services Department. Reporting to the Program Manager, you will oversee project and case workflows, ensure adherence to processes, and document activities in the program database.

The role emphasizes strong communication, attention to detail, and the ability to multitask in a fast-paced healthcare environment. Bilingual French/English is an asset and prior experience in medical or pharmaceutical settings is beneficial.

Qualifications

• Two-year associate's degree or equivalent combination of experience and education.
• Minimum one year of customer service experience.
• Bilingual French/English is an asset.
• Ability to multitask and attention to detail.
• Experience in medical/pharmaceutical field is an asset.

Responsibilities

• Manage assigned projects and/or cases and ensure adherence to company processes.
• Provide telephone support and liaise with patients, healthcare professionals, and funding bodies.
• Document activities in program-specific database and report to manager.

Skills

Customer service

Multitasking

Attention to detail

Problem solving

Oral and written communication

Education

Two-year associate's degree or equivalent

Tools

Word

Excel

Outlook

Job description

Cencora is seeking a Caseworker to manage patient cases within the Specialty Services Department. Reporting to the Program Manager, you will oversee project and case workflows, ensure adherence to processes, and document activities in the program database.

The role emphasizes strong communication, attention to detail, and the ability to multitask in a fast-paced healthcare environment. Bilingual French/English is an asset and prior experience in medical or pharmaceutical settings is beneficial.