Pharma Case Coordinator - Patient Support

Cencora, Inc.; United States; Remote; USD 30,000 - 48,000; Full time

Job summary

Cencora, Inc. is seeking a Caseworker to manage project and patient cases within the Specialty Services Department, reporting to the Program Manager. The role emphasizes adherence to protocols, data entry, and outbound outreach to patients and providers.

Strong communication, multitasking, and organizational skills are essential; experience in medical/pharmaceutical fields is a plus, and bilingual French/English is an asset. This is a full-time position based in the United States.

Qualifications

• Two-year associate’s degree or equivalent combination of education and experience.
• Minimum of one year in customer service.
• Experience in medical/pharmaceutical field is a plus.
• Bilingual (French/English) is an asset.
• Strong multitasking and attention to detail.

Responsibilities

• Manage assigned projects and/or cases within the Specialty Services Department.
• Adhere to company processes and case-management protocols.
• Provide telephone support to patients, healthcare professionals and funding entities.
• Document activities in program databases with accuracy.
• Participate in ongoing training and inter-department collaboration.
• Report adverse events to assigned units and ensure timely follow-up.
• Assist in training new caseworkers and shadowing activities.

Skills

Customer service

Multitasking

Attention to detail

Problem solving

Communication

Leadership

Organizational skills

Presentation skills

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Education

Two-year associate’s degree or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Cencora, Inc. is seeking a Caseworker to manage project and patient cases within the Specialty Services Department, reporting to the Program Manager. The role emphasizes adherence to protocols, data entry, and outbound outreach to patients and providers.

Strong communication, multitasking, and organizational skills are essential; experience in medical/pharmaceutical fields is a plus, and bilingual French/English is an asset. This is a full-time position based in the United States.