Case Manager – Health & Pharma Support (FR/EN)

Cencora, Inc.; United States; Remote; USD 60,000 - 75,000; Full time

Job summary

Cencora, Inc. is seeking a patient and provider support and HR services associate to handle first-line inquiries, document management, and client follow-up. The role emphasizes accuracy, responsiveness, and adherence to HR policies.

The candidate will work across English and French-language processes, support intra-company systems, and help guide associates through self-service options. Strong multi-tasking and communication skills are essential.

Qualifications

• Bilingual (French/English) is an asset.
• Experience in customer service or support roles.
• General understanding of business administration and HR processes.

Responsibilities

• Provide first point of contact for calls, emails and requests from associates, managers, dependents, and candidates to answer questions and resolve issues.
• Log inquiries and requests, communicate resolutions, and update case records using case-management tools.
• Follow up with clients and conduct additional research as needed.
• Maintain communication with the client until the request is resolved; inform on status and resolution.
• Provide accurate, timely responses to requests regarding HR processes, systems and policies.

Skills

Bilingual (French/English)

Education

Two-year associate’s degree

Job description

Cencora, Inc. is seeking a patient and provider support and HR services associate to handle first-line inquiries, document management, and client follow-up. The role emphasizes accuracy, responsiveness, and adherence to HR policies.

The candidate will work across English and French-language processes, support intra-company systems, and help guide associates through self-service options. Strong multi-tasking and communication skills are essential.