Caseworker - Evergreen

Value Apothecaries; Conshohocken (Montgomery County); On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Job summary

Cencora is seeking a Caseworker to manage patient cases within the Specialty Services Department. Reporting to the Program Manager, you will oversee project and case workflows, ensure adherence to processes, and document activities in the program database.

The role emphasizes strong communication, attention to detail, and the ability to multitask in a fast-paced healthcare environment. Bilingual French/English is an asset and prior experience in medical or pharmaceutical settings is beneficial.

Qualifications

• Two-year associate's degree or equivalent combination of experience and education.
• Minimum one year of customer service experience.
• Bilingual French/English is an asset.
• Ability to multitask and attention to detail.
• Experience in medical/pharmaceutical field is an asset.

Responsibilities

• Manage assigned projects and/or cases and ensure adherence to company processes.
• Provide telephone support and liaise with patients, healthcare professionals, and funding bodies.
• Document activities in program-specific database and report to manager.

Skills

Customer service

Multitasking

Attention to detail

Problem solving

Oral and written communication

Education

Two-year associate's degree or equivalent

Tools

Word

Excel

Outlook

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

Hiring for future needs

POSITION SUMMARY

Reporting to the Program Manager, the Caseworker is responsible for undertaking the management of specific projects or cases assigned to him/her, within the Specialty Services Department. The Caseworker is responsible for overall management of their patient cases.

PRIMARY DUTIES AND RESPONSIBILITIES

• The management of the assigned projects and/or cases.
• Adherence to the general company processes
• Telephone support: Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on: funding and access issues, including private, public and special access programs; compliance programs
• Administer and adhere to case-management protocols, including clinical monitoring, data collection, on‑going patient follow‑up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
• Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals; All patient programs are based on casework methods and include a significant amount of out‑bound calls.
• Document each activity in program specific database.
• Participate and attend on‑going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.
• Provide feedback regarding current protocols, database, processes, and inter‑departmental relationships.
• Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
• With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring.
• Responsible to report all Adverse Events to the assigned units/departments.
• The Caseworker will also be assigned other duties and tasks as required from time to time.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two‑year associate's degree program or equivalent combination of experience and education.
• A minimum of one (1) year experience in customer service
• Bilingual (French/ English) an asset
• Ability to multitask
• Attention to detail
• Strong Problem solving skills
• Experience in the medical and pharmaceutical field is an asset.
• Working knowledge of Word, Excel and Outlook

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS

• Advanced knowledge of pharmaceutical distribution industry
• Working knowledge of automated warehouse operating system
• Strong business and financial acumen
• Strong analytical and mathematical skills
• Ability to communicate effectively both orally and in writing
• Effective interpersonal and leadership skills
• Effective organizational skills; attention to detail
• Ability to consistently meet deadlines
• Excellent problem‑solving skills; ability to resolve issues effectively and efficiently
• Excellent presentation skills
• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
• The successful candidate may have daily contacts with unilingual English‑speaking customers, patients or peers from cross‑functional teams.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends