Bilingual Patient Support & Data Specialist

Value Apothecaries; Conshohocken (Montgomery County); On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision care

Paid parental leave

Training programs

Job summary

Cencora in Canada seeks a detail-focused customer service professional to manage patient data, support pharmacovigilance, and coordinate with clinicians. You will review documentation, perform accurate data entry, and attach reports to patient databases to ensure safety and program needs are met.

The role requires bilingual English/French abilities, strong organization, and proficiency with MS Office. Shift coverage spans 8:00 AM to 8:00 PM, with opportunities for training and development.

Qualifications

• Minimum 2 years experience in customer service.
• Fluency in English and French, verbal and written.
• Highly organized with strong attention to detail.
• Proficiency in Microsoft applications (Outlook, Word, Excel, PowerPoint).
• Experience working in a call centre environment an asset.
• Proven ability to manage time and multi-task to meet deadlines.
• Experience in medical/pharmaceutical fields and terminology is an asset.
• Able to work any 8-hour shift (8:00 AM – 8:00 PM).
• Minimum University Degree or equivalent.

Responsibilities

• Sort and review incoming patient information/documentation in databases.
• Review patient information and perform data entry of pertinent information.
• Information management and pharmacovigilance; report adverse events as required.
• Interpret documentation from physicians or clinics; attach reports to databases.
• Update patient files with next injection/infusion dates and follow up on missing reports.
• Work with internal clients to request additional information as needed.
• Assist in team training of new hires and participate in training courses.
• Provide reports and complete other tasks as assigned by the Program Manager.

Skills

Bilingual English/French

Highly organized

Microsoft Office

Call center experience

Communication skills

Time management

Medical/pharmaceutical knowledge

Phone etiquette

Education

University degree or equivalent

Tools

Outlook

Word

Excel

PowerPoint

Job description

Cencora in Canada seeks a detail-focused customer service professional to manage patient data, support pharmacovigilance, and coordinate with clinicians. You will review documentation, perform accurate data entry, and attach reports to patient databases to ensure safety and program needs are met.

The role requires bilingual English/French abilities, strong organization, and proficiency with MS Office. Shift coverage spans 8:00 AM to 8:00 PM, with opportunities for training and development.