Pharma Account Manager: Cold-Chain & Customer Partnerships

Lanco Group of Companies; Homewood (IL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Plan

Paid Time Off

Job summary

Lanco in Homewood, IL is seeking an experienced Account Manager to manage and strengthen relationships with key customers in the pharmaceutical, healthcare, and life sciences sectors. You will focus on cold-chain performance and temperature integrity while coordinating with internal teams to deliver exceptional service.

The role emphasizes relationship-building over traditional sales, with success measured by customer satisfaction, retention, service performance, and the ability to build

Qualifications

• Minimum 5 years of account management or related experience in life sciences, pharma, cold chain, or logistics.
• Experience with pharmaceutical, healthcare, biotech, or life sciences customers in freight forwarding or logistics preferred.
• Proven ability to manage large, complex customer relationships across multinational organizations.
• Understanding of pharmaceutical cold-chain requirements, temperature integrity, and product protection.

Responsibilities

• Build, develop, and maintain long-term relationships with key pharma, healthcare, and life sciences customers.
• Serve as primary contact for assigned accounts and align with customer priorities and business goals.
• Proactively assess satisfaction, anticipate needs, and coordinate cross-functional support to ensure service quality.
• Coordinate regular account reviews to discuss performance, open items, and opportunities for improvement.
• Act as customer advocate internally to ensure expectations are met and commitments are tracked.
• Maintain and strengthen relationships to support long-term retention and loyalty.
• Identify opportunities to improve service quality, streamline processes, and drive continuous improvements.

Skills

Relationship Building

Customer Focus

Cold-Chain Awareness

Problem-Solving

Communication & Collaboration

Organization & Accountability

Continuous Improvement

Job description

Lanco in Homewood, IL is seeking an experienced Account Manager to manage and strengthen relationships with key customers in the pharmaceutical, healthcare, and life sciences sectors. You will focus on cold-chain performance and temperature integrity while coordinating with internal teams to deliver exceptional service.

The role emphasizes relationship-building over traditional sales, with success measured by customer satisfaction, retention, service performance, and the ability to build