Account Manager, Pharmaceuticals & Healthcare

Lanco Group of Companies; Homewood (IL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Plan

Paid Time Off

Job summary

Lanco in Homewood, IL is seeking an experienced Account Manager to manage and strengthen relationships with key customers in the pharmaceutical, healthcare, and life sciences sectors. You will focus on cold-chain performance and temperature integrity while coordinating with internal teams to deliver exceptional service.

The role emphasizes relationship-building over traditional sales, with success measured by customer satisfaction, retention, service performance, and the ability to build

Qualifications

• Minimum 5 years of account management or related experience in life sciences, pharma, cold chain, or logistics.
• Experience with pharmaceutical, healthcare, biotech, or life sciences customers in freight forwarding or logistics preferred.
• Proven ability to manage large, complex customer relationships across multinational organizations.
• Understanding of pharmaceutical cold-chain requirements, temperature integrity, and product protection.

Responsibilities

• Build, develop, and maintain long-term relationships with key pharma, healthcare, and life sciences customers.
• Serve as primary contact for assigned accounts and align with customer priorities and business goals.
• Proactively assess satisfaction, anticipate needs, and coordinate cross-functional support to ensure service quality.
• Coordinate regular account reviews to discuss performance, open items, and opportunities for improvement.
• Act as customer advocate internally to ensure expectations are met and commitments are tracked.
• Maintain and strengthen relationships to support long-term retention and loyalty.
• Identify opportunities to improve service quality, streamline processes, and drive continuous improvements.

Skills

Relationship Building

Customer Focus

Cold-Chain Awareness

Problem-Solving

Communication & Collaboration

Organization & Accountability

Continuous Improvement

Job description

Job Details

Posting Details

• Posted on October 29, 2026

Locations

• Showing 1 location Homewood, IL 60430, USA
• Sales
• Full-Time
• Requisition #: ACCOU003573

Description

Company Overview

QProducts & Services is a global, fast-growing team of temperature protection experts designing and manufacturing thermal packaging that keeps pharmaceutical and healthcare products safe from origin to patient. Every day, lifesaving medicines travel the world, and one temperature slip can change everything. With almost 30 years of innovation and 125+ years of combined cold chain experience, we take our customers’ challenges to heart and build lasting relationships as their partner in supply chain excellence. Join us and be the trusted partner our customers count on.

To learn more about us visit: www.qproducts.com

Position Overview

We are seeking an experienced Account Manager to manage and strengthen relationships with key customers within the pharmaceutical, healthcare, and life sciences industries.

The ideal candidate will have experience supporting pharmaceutical or life sciences customers and a strong understanding of the importance of cold-chain performance and temperature integrity. This individual will serve as a trusted partner to customers, helping ensure their cold-chain and temperature-integrity requirements are consistently met while coordinating internally to deliver a high level of service, responsiveness, and customer support.

This is a relationship-focused role, not a traditional sales position. Success will be measured by customer satisfaction, account retention, service performance, and the ability to build long-term customer partnerships.

Key Responsibilities

Customer Relationship & Account Management

• Build, develop, and maintain strong, long-term relationships with key pharmaceutical, healthcare, and life sciences customers.
• Serve as the primary point of contact for assigned accounts, ensuring customer needs, expectations, and business priorities are understood and addressed.
• Proactively engage customers to assess satisfaction, anticipate needs, identify potential challenges, and maintain a high level of service.
• Develop a deep understanding of each customer's organization, cold-chain requirements, temperature-integrity priorities, and business objectives.
• Coordinate regular account reviews and customer meetings to discuss service performance, open issues, upcoming needs, and opportunities for improvement.
• Act as the customer advocate internally, ensuring customer priorities and expectations are clearly communicated and addressed.

Account Retention & Continuous Improvement

• Maintain and strengthen existing customer relationships to support long-term retention and customer loyalty.
• Identify opportunities to improve service quality, streamline processes, and enhance the overall customer experience.
• Work cross-functionally to develop and implement account improvement plans.
• Understand changing customer needs and communicate opportunities for additional support or solutions to the appropriate internal teams.
• Track key account performance indicators and provide regular updates to management.
• Identify recurring customer concerns and help drive sustainable improvements in service delivery.
• Maintain consistent follow-up and accountability on customer commitments, open items, and agreed-upon actions.

Qualifications & Experience

• Minimum 5 years of relevant professional experience in account management, customer relationship management, life sciences, cold chain, supply chain, logistics, or a related field.
• Experience supporting pharmaceutical, healthcare, biotechnology, medical products, or life sciences within the freight forwarding or logistics industry is strongly preferred.
• Demonstrated experience managing and developing relationships with large, complex customer organizations.
• Experience working with multinational pharmaceutical or life sciences customers is highly desirable.
• Understanding of pharmaceutical cold-chain requirements, including temperature-sensitive products, temperature integrity, product protection, and quality expectations.
• Strong ability to coordinate across internal functions to ensure customer commitments and service expectations are met.
• Candidates with strong account management, customer service, and within the pharmaceutical freight forwarding background are encouraged to apply.

Key Competencies

• Relationship Building: Establishes trust and develops meaningful, long-term customer partnerships.
• Customer Focus: Understands customer needs and maintains a strong commitment to service quality and responsiveness.
• Cold-Chain Awareness: Understands the importance of temperature integrity and product protection within pharmaceutical and life sciences supply chains.
• Problem-Solving: Identifies customer challenges and works across the organization to drive timely, effective solutions.
• Communication & Collaboration: Communicates effectively with customers and internal stakeholders at all levels.
• Organization & Accountability: Manages multiple customer priorities, follows through on commitments, and maintains clear visibility into open items.
• Continuous Improvement: Proactively identifies service gaps and opportunities to improve customer experience.

Compensation/Benefits

We foster a collaborative team environment that values innovation and encourages creative solutions to drive positive organizational impact. Our employees are the key to our success and help us stand out from our competitors. The final compensation offer may vary based on factors such as experience, education, skills, and location. We offer competitive pay, paid time off, and comprehensive benefits, including medical, dental, vision, life insurance, and a 401(k) plan.

Equal Opportunity Employer

Lanco is an equal opportunity employer. Employment decisions are made without regard to race, color, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, religion, age, military status, disability, citizenship, genetic information, or any other status protected by applicable law.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.