Strategic Account Manager, Pharma & Life Sciences

Q-Sales and Leasing LLC; Homewood (IL); Vor Ort; USD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Medical, dental, vision

401(k) plan

Paid time off

Zusammenfassung

QProducts & Services seeks an experienced Account Manager to sustain and grow relationships with pharmaceutical, healthcare, and life sciences customers. This role focuses on customer satisfaction, service excellence, and long-term partnerships rather than traditional sales.

You will coordinate across internal teams to meet cold-chain and temperature integrity requirements, manage accounts, conduct reviews, and drive improvements.

Qualifikationen

• Minimum 5 years of experience in account management or related fields such as life sciences, cold chain, or logistics.
• Experience supporting pharmaceutical, healthcare, or life sciences customers preferred in freight forwarding or logistics.
• Demonstrated ability to manage and develop relationships with large, complex customer organizations.
• Strong cross-functional coordination to meet customer commitments and service expectations.

Aufgaben

• Build, develop, and maintain strong, long-term relationships with key pharmaceutical, healthcare, and life sciences customers.
• Serve as the primary point of contact for assigned accounts and understand customer needs and priorities.
• Proactively assess satisfaction, anticipate needs, and maintain high levels of service.
• Coordinate regular account reviews to discuss performance, issues, and upcoming needs.
• Act as customer advocate internally to ensure priorities are clearly communicated and addressed.
• Identify opportunities to improve service quality, streamline processes, and enhance customer experience.
• Work cross-functionally to implement account improvement plans and track performance metrics.

Kenntnisse

Account management

Customer relationship management

Cold-chain awareness

Jobbeschreibung

QProducts & Services seeks an experienced Account Manager to sustain and grow relationships with pharmaceutical, healthcare, and life sciences customers. This role focuses on customer satisfaction, service excellence, and long-term partnerships rather than traditional sales.

You will coordinate across internal teams to meet cold-chain and temperature integrity requirements, manage accounts, conduct reviews, and drive improvements.