Petroleum Dispatcher - Sauk Centre, MN

Wayne Transports; Sauk Centre (MN); Presencial; USD 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off & Holidays

Descripción de la vacante

Wayne Transports, Inc. is seeking a proactive dispatcher to coordinate drivers, trucks, and equipment across the Midwest and Canada.

You will use TMW Suite to create loads, update cancellations, and record driver pay, while maintaining excellent customer service and timely communication. Responsibilities include guiding drivers on next deliveries, ensuring right equipment and hazmat compliance, and supporting a 4-on/4-off rotation schedule with a collaborative team attitude to keep our petroleum

Formación

• Self-starter, highly motivated with problem-solving skills.
• Methodical and detail-oriented approach to dispatch and load information.
• Professional demeanor and strong communication with drivers and customers.
• Excellent customer service skills with a focus on timely updates and problem resolution.

Responsabilidades

• Coordinate drivers, trucks and equipment to optimize capacity and productivity.
• Review driver trip sheets for load accuracy and enter loads into the system.
• Communicate delays, issues, or concerns to customers and supervisors.
• Provide drivers with delivery details and forthcoming loads, including equipment needs.
• Utilize TMW software to create, update, or cancel loads and record driver pay.
• Communicate with customers professionally about loads and scheduling.

Conocimientos

Self-starter

Detail-oriented

Professional

Excellent Customer Service

Herramientas

TMW Suite

Descripción del empleo

DESCRIPTION

Coordinate drivers, trucks and equipment to create capacity, maximize productivity and ensure prompt, courteous and efficient service to customers. Reviews and audits driver trip sheets for load accuracy and then enters load information into computer system. Communicate delays, issues, or concerns regarding customer load requests. Other related tasks as requested by supervisor as needed.

Schedule: 4 days on 4 days off rotation

RESPONSBILITIES

• Talk to drivers and customers multiple times throughout the day for collecting information about the load they are hauling or have hauled.
• Provide drivers information on what delivery they are going to make next, what products they are going to load, where they are going to load it, what supplier/Contract# the driver needs to use, and what time the load is supposed to load and deliver at.
• In-Depth knowledge on what the load requires and make sure that the driver has the right equipment to do the load.
• Assist drivers with specific instructions on how to get to numerous customer locations throughout the Midwest and Canada.
• Utilizes TMW transportation logistics software to create new loads per customer requests and update cancellations to the team.
• Updates TMW transportation logistics software to record driver pay for ancillary pay such as empty miles, split deliveries, layovers and more.
• Talks to customers professionally and courteously on what loads they want us to haul and letting them know when we can haul it for them and how many pounds we can haul.
• General knowledge of Hazmat products and placards the driver will be using.
• Take calls as needed on nights and weekends to keep customers and drivers satisfied.
• Ability to work as a team with a great attitude towards co-workers to efficiently dispatch our fleet of petroleum trucks.
• Ability to effectively communicate with other dispatchers, customers, and loaders to accommodate their needs.
• Ability to use a computer proficiently in order to effectively receive loads via fax, emails, or phone calls.

REQUIRED SKILLS / EXPERIENCE

• Self-starter, highly motivated, effective problem solver
• Methodical and detail-oriented
• Professional
• Excellent Customer Service Skills

DESIRED QUALIFICATIONS

• At least two years dispatch experience
• Work with the transportation industry.
• TMW Suite software (by TMW Systems) experience preferred
• Prior experience with ELD logs.

PHYSICAL REQUIREMENTS

• Sitting for long periods of time
• Walking occasionally
• Lifting up to 15lbs
• Occasional stooping and bending over

BENEFITS

• Medical, Dental, Vision, Life Insurance, STD, LTD, PTO, Holiday Pay