Dispatcher

Highway Transport Chemical; Lake Charles (LA); On-site; USD 56,000 - 77,000; Full time

Benefits offered by this job

401(k) Match

Paid Time Off

Paid Holidays

HSA Contribution Match

Wellness Program

Medical, Dental, Vision Insurance

Disability Insurance

Accident Insurance

Life Insurance

Discount Programs

Paid Maternity Leave

Job summary

Highway Transport in Lake Charles, LA seeks a Dispatcher to plan and route drivers, manage contractor relations, and support daily service-center activities. The role emphasizes efficient routing, KPI achievement, and strong communication with drivers and customers.

In-office position with competitive compensation and benefits. Required: high school diploma, 2+ years in transportation operations; preferred: Bachelor's degree and bulk transport experience.

Qualifications

• High school diploma or equivalent required.
• Bachelor's Degree preferred.
• 2+ years' experience in transportation operations.
• Bulk transportation preferred.

Responsibilities

• Plan efficient routing of drivers.
• Communicate load information to drivers.
• Ensure on-time delivery (OTD) standards.
• Ensure drivers' hours of service (HOS) are sufficient.
• Schedule tractor maintenance with vendors.
• Meet or exceed budgeted driver count and turnover targets.
• Monitor driver pay thresholds.
• Track KPIs (loaded miles, order count, on-duty hours).
• Coordinate with Customer Service to meet load requirements.

Skills

Interpersonal skills

Verbal communication

Management experience

Time management

Organizational skills

Independent judgement

People management

Policy adherence

DOT/EPA knowledge

Customer interaction

Education

High school diploma or equivalent

Bachelor's degree preferred

2+ years transportation operations

Bulk transportation experience preferred

Job description

The Dispatcher is responsible for planning and routing an assigned group of company drivers and overseeing contractor relations. This must be done within the established policies and procedures of the company. Responsible for meeting established objectives and key performance metrics in conjunction with meeting the expectations of assigned drivers. Must be accessible to assigned drivers by phone, e-mail, or Mobile Communications system. Driver routing is the primary emphasis, but the position will also assist with managing day-to-day activities within the service center. Communicate with internal and external customers as needed. .

Location: Lake Charles, LA

Type: In-Office

Salary: $56,000 - $77,000

Job Duties and Responsibilities:

• Plan efficient routing of drivers
• Communicate load information to drivers
• Efficient planning to ensure OTD (on-time delivery) standards are met
• Ensure driver's HOS (hours of service) are sufficient for successful planning
• Responsible for keeping tractor maintenance and expirations current and scheduling services with internal and external vendors
• Meet or exceed budgeted driver count
• Meet or exceed driver turnover ratio
• Assure driver pay thresholds are met
• Make sure performance KPI (key performance indicators) are met (loaded mile percentage, order count, on duty hours, etc.)
• Works with Customer Service to ensure load requirements are met
• Other duties as assigned

Education/Experience/Licenses/Certifications:

• High school diploma or equivalent required
• Bachelor's Degree preferred
• 2+ years' experience in transportation operations
• Bulk transportation preferred

Skills Required:

• Excellent interpersonal and verbal communication skills
• Management experience preferred
• Strong time management and organizational skills
• Ability to exercise independent judgement
• Ability to direct and manage employees and contractors
• Ability to follow established policies and procedures of the company
• Knowledge of Federal DOT (Department of Transportation), OSHA (Occupational Safety and Health Administration), and EPA regulations
• Must be able to work with interruptions and deadlines
• Must be able to effectively interact with internal and external customers

Physical Demands/Working Conditions:

• Majority of time will be spent at the service center- in the office and on the yard
• Flexibility in scheduled hours and days worked is required
• Occasional weekend work and non-business hours availability is required
• Occasional travel to other service centers as needed

Highway Transport is a tanker trucking company that has been family-owned since 1948. When you join us, you become part of a family-orientated culture that values your contributions and supports your career ambitions.

We believe in taking care of our employees and ensuring their well-being. That's why we offer a competitive salary and a comprehensive benefits package designed to support you in every aspect of your life, including;

• 401(k) Match
• Paid Time Off
• Paid Holidays
• HSA Contribution Match
• Wellness Program
• Medical, Dental, Vision Insurance
• Disability, Accident and Life Insurance
• Discount Programs
• Paid Maternity Leave

Highway Transport does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.