Dispatcher - Superior, WI

Wayne Transports; Superior (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

STD

LTD

PTO

Holiday Pay

Job summary

Wayne Transports in Wisconsin is seeking a Logistic Dispatcher to coordinate drivers, trucks, and equipment to maximize capacity and productivity. You will review driver trip sheets, enter load information, and communicate delays or issues to customers.

This in-office role operates Monday through Friday with on-call evenings and weekends. You will work with dispatchers, customers, and loaders, using TMW software to create loads and manage cancellations, while ensuring driver pay entries are

Qualifications

• Self-starter, highly motivated and problem solver.
• Professional in conduct and communication.
• Intermediate computer skills required.
• Excellent customer service skills.
• Effective verbal skills for multilingual interactions.

Responsibilities

• Coordinate drivers, trucks and equipment to maximize productivity and service.
• Review and audit driver trip sheets for load accuracy and enter data into the system.
• Communicate delays or concerns regarding customer load requests.
• Provide drivers with next delivery details and required loading information.
• Assist drivers with directions to customer locations in the Midwest and Canada.
• Use TMW software to create new loads and update cancellations.
• Update payroll entries for ancillary pay like empty miles and layovers.
• Maintain professional communication with customers about loads and scheduling.
• Have general knowledge of Hazmat placards and related safety requirements.
• Receive loads via fax, email, or phone and document accordingly.
• Work as part of a team with a positive attitude toward dispatching fleet.

Skills

Self-starter

Professional demeanor

Intermediate computer skills

Customer service

Verbal communication

Tools

TMW Logistics Software

Microsoft Office

Job description

DESCRIPTION:

Coordinate drivers, trucks and equipment to create capacity, maximize productivity and ensure prompt, courteous and efficient service to customers. Reviews and audits driver trip sheets for load accuracy and then enters load information into computer system. Communicate delays, issues, or concerns regarding customer load requests.

This is an in-office position Monday through Friday and also on-call evenings and weekends.

RESPONSBILITIES:

• Communicates with drivers multiple times throughout the day to collect information about the load they are hauling or have hauled.
• Talks to customers multiple times throughout the day for collecting information about the load we are hauling or have hauled for them.
• Provides drivers with information on what delivery they are going to make next, what products they are going to load, where they are going to load it, what supplier/Contract# the driver needs to use, and what time the load is supposed to load and deliver at.
• Acquires in-depth knowledge on what the load requires and to ensure the driver has the right equipment to do the load.
• Assists drivers with specific instructions on how to get to numerous customer locations throughout the Midwest and Canada.
• Utilizes TMW transportation logistics software to create new loads per customer requests and update cancellations to the team.
• Updates TMW transportation logistics software to pay drivers for ancillary pay such as empty miles, split deliveries, layovers and more.
• Talks to customers professionally and courteously on what loads they want us to haul, lets them know when we can haul it for them and how many pounds we can haul.
• General knowledge of Hazmat products and placards the driver will be using.
• Ability to use a computer proficiently in order to effectively receive loads via fax, emails, or phone calls.
• Able to work as a team with a great attitude towards co-workers to efficiently dispatch our fleet of trucks.
• General conversations in English with dispatchers, customers, and loaders to accommodate their needs.

REQUIRED SKILLS / EXPERIENCE

• Self-starter, highly motivated, effective problem solver
• Professional
• Intermediate Computer Skills
• Excellent Customer Service Skills
• Effective verbal skills

DESIRED QUALIFICATIONS

• Hours of Service competence along with using the current ELD website to track assets.
• Microsoft Office Software
• TMW Logistics Software

PHYSICAL DEMANDS:

• Sitting and Standing for extended periods of time.
• Walking
• Lifting up to 5 pounds.
• Occasional bending over and stooping

BENEFITS:

• Medical, Dental, Vision, Life Insurance, STD, LTD, PTO, Holiday Pay