Peter B's Server

PORTOLA HOTEL & SPA; Monterey (CA); On-site; USD 19,000 - 27,000; Part time

Job summary

Portola Hotel & Spa in Monterey, CA is seeking a part-time server to join our restaurant team. The role requires 6 months of serving experience and availability from 2:00 PM to 10:00 PM, 3–4 days per week.

You will greet guests, take orders, serve beverages (including alcohol with ID checks), and work with the POS system. Ideal candidates maintain excellent attendance, have strong guest service skills, and can work in a fast-paced environment while providing detailed menu knowledge and attentive

Qualifications

• Minimum 6 months of serving experience.
• Requires availability 3–4 days per week, 2:00 PM–10:00 PM.
• California Food Handlers / ServSafe Certification required.
• State approved Certification Alcohol management required.

Responsibilities

• Serve guests while following standard service sequence to enhance guest experience.
• Maintain a friendly, helpful attitude toward guests and staff.
• Recommend dishes, identify ingredients, and explain menu preparation.
• Serve beverages including alcohol and verify guest age per ID.
• Record orders and relay to kitchen via POS system.
• Attend to guest needs promptly and observe for additional requests.
• Present checks, handle payments, and provide change.
• Restock and maintain tableware, condiments, and linens.
• Set tables for next meal period and uphold sanitation standards.
• Demonstrate in-depth menu knowledge and communicate details to guests.

Skills

Customer service

Teamwork

Attention to detail

Guest interaction

Listening skills

Education

High School Diploma or equivalent

California Food Handlers / ServSafe Certification

State approved Certification Alcohol management

Tools

POS system

Basic computer skills

Job description

Job Details

• Job Location: Monterey, CA 93940
• Position Type: Part Time
• Salary Range: $16.90 - $16.90 Hourly
• Job Shift: Any

The ideal candidate must be available to work 3–4 days per week, from 2:00 PM to 10:00 PM. A minimum of 6 months of previous serving experience is required.

JOB DESCRIPTION:

The Peter B’s Servers are responsible for serving guests in the restaurant. They must be personable and able to work in an ever- changing, fast-paced environment. The employee must maintain excellent attendance and be available to work events as scheduled per business need. Speed, accuracy, attention to detail, courtesy and anticipation of guests needs are essential.

THE ESSENTIAL JOB FUNCTIONS OF THIS JOB ARE:

• Responsible for serving guests while complying with a sequence of customer service standards to positively impact the guests’ experience
• Ability to assume a pleasant and helpful attitude towards guests and fellow staff members
• Recommend certain dishes, identify ingredients and explain how various items on the menu are prepared
• Responsible for serving beverages to guests including alcoholic beverages. Must check guest’s ID to verify minimum age requirement for the purchase of alcoholic beverages
• Responsible for recording guest orders and relaying orders to the kitchen via P.O.S. system
• Responsible for observing guests and responding to any additional requests in a timely manner
• Responsible for computing the cost of the meal and presenting the guest with the check; Accept payments and provide change as necessary
• Responsible for noticing and refilling salt, pepper, sugar, cream, condiments and napkins
• Responsible for replacing tableware and linens
• Set tables for next meal period according to standard
• Maintain sanitation, health and safety standards in work areas
• Must possess in depth menu knowledge and be able to communicate in detail to guests
• Comply with the Company’s standards of conduct

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. Job responsibilities can change according to the operational needs of the business.

The Ideal Candidate will:

• Display a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first mentality.
• Have strong inter-personal skills and enjoy working in a team-environment and building great relationships with their coworkers.
• Must approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
• Must be effective at authentic listening skills to, understanding, and clarifying concerns raised by guests.
• Must be able to work a flexible schedule that may include nights, weekends and holidays based upon company needs.

ADDITIONAL RESPONSIBILITES:

Knowledge of the entire hotel food & safety compliance procedures, hotel safety procedures to ensure the safety and security of our guests and employees.

EDUCATIONAL / CERTIFICATION / LICENSE REQUIREMENTS:

• High School Diploma or equivalent – Required
• California Food Handlers / ServSafe Certification – Required
• State approved Certification Alcohol management - Required

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES:

• Detail oriented and comfortable working in a fast-paced environment
• Ability to solve problems quickly.
• Basic computer and phone skills.

PREVIOUS EXPERIENCED REQUIRED:

Minimum 6-months of serving experience required; hospitality experience preferred.