Pet Wellness Receptionist – Front Desk Hero

belmont animal hospital; Nashville (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401k retirement plan

Life Insurance

Disability coverage

Teladoc access

Discounted veterinary care

Job summary

Belmont Animal Hospital in Nashville, TN is seeking a Receptionist to join our team and serve as the Director of First Impressions. You will manage a multi-line phone system, greet clients warmly, and ensure every encounter reflects our commitment to compassionate care.

You will coordinate care by maintaining medical records, scheduling appointments, and handling payments, while educating clients on preventive care to support every pet’s well-being.

Qualifications

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.
• Veterinary experience is required.

Responsibilities

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

Skills

Customer service

Communication

Organization

Teamwork

Veterinary software

Flexible schedule

Veterinary experience

Tools

Veterinary software

Job description

Belmont Animal Hospital in Nashville, TN is seeking a Receptionist to join our team and serve as the Director of First Impressions. You will manage a multi-line phone system, greet clients warmly, and ensure every encounter reflects our commitment to compassionate care.

You will coordinate care by maintaining medical records, scheduling appointments, and handling payments, while educating clients on preventive care to support every pet’s well-being.