Pet Wellness Front Desk & Membership Specialist

Scenthound Aurora, OH; Aurora (OH); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Medical benefits

Paid Time Off

Complimentary service membership

Job summary

Scenthound is seeking a Member Associate in Aurora, OH to be the first point of contact for customers, driving membership sales while delivering an outstanding experience. You will build relationships with dog parents and promote first-time visits, ensuring smooth scheduling and a clean, welcoming front desk environment.

Ideal candidates are sales- and customer-focused, coachable, and passionate about dog wellness and safety.

Qualifications

• Sales and customer-focused mindset.
• Proactive and coachable, with a desire to learn in a fast-paced environment.
• Strong communication and people skills to engage with customers.
• Passion for dog wellness and safety.

Responsibilities

• Drive membership sales by educating customers on the benefits of routine wellness care.
• Build strong relationships with dog parents and provide outstanding customer service.
• Promote and schedule first-time visits to introduce customers to our services.
• Oversee appointment scheduling working closely with other member associates and the back-of-house operations.
• Maintain a clean, organized, and professional front desk environment.
• Ensure dog safety protocols are always followed to provide a stress-free experience for pets.

Skills

Sales

Customer service

Communication

Dog wellness knowledge

Teamwork

Job description

Scenthound is seeking a Member Associate in Aurora, OH to be the first point of contact for customers, driving membership sales while delivering an outstanding experience. You will build relationships with dog parents and promote first-time visits, ensuring smooth scheduling and a clean, welcoming front desk environment.

Ideal candidates are sales- and customer-focused, coachable, and passionate about dog wellness and safety.