Dog Wellness Membership Specialist

Scenthound; Aurora (OH); On-site; USD 26,174 - 31,684; Full time

Benefits offered by this job

Competitive pay

Medical benefits

PTO

Training

Membership

Job summary

Scenthound in Aurora, OH is seeking a Member Associate to be the first point of contact for customers, selling memberships and delivering an exceptional experience. You’ll learn our routine wellness approach and help dog parents choose the right services while maintaining a friendly front desk.

This role offers competitive pay at $15 per hour plus tips, benefits, and opportunities to grow into leadership as we expand in the Greater Cleveland area.

Qualifications

• Sales and customer‑facing mindset.
• Proactive and coachable attitude.
• Strong communication and people skills.
• Passion for dog wellness and safety.

Responsibilities

• Drive membership sales by educating customers on the benefits of routine wellness care.
• Build strong relationships with dog parents and provide outstanding customer service.
• Promote and schedule first-time visits to introduce customers to our services.
• Oversee appointment scheduling, working with fellow associates and back‑of‑house operations.
• Maintain a clean, organized, and professional front desk environment.
• Ensure dog safety protocols are followed to provide a stress‑free experience for pets.

Skills

Sales mindset

Customer service

Communication skills

Coachability

Dog wellness knowledge

Job description

Scenthound in Aurora, OH is seeking a Member Associate to be the first point of contact for customers, selling memberships and delivering an exceptional experience. You’ll learn our routine wellness approach and help dog parents choose the right services while maintaining a friendly front desk.

This role offers competitive pay at $15 per hour plus tips, benefits, and opportunities to grow into leadership as we expand in the Greater Cleveland area.