Pet Surgery Client Care Coordinator

ethosveterinaryhealth; Santa Barbara (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

CE allowance

License reimbursement

Uniforms

EAP

Growth opportunities

Job summary

Ethos Veterinary Health in Santa Barbara is seeking a Client Patient Liaison – Surgery to join our AVS Surgery team. This full-time, non-clinical role focuses on coordinating the client experience from consultation through post-operative follow-up, acting as the main contact between pet owners and the clinical team.

You will manage scheduling, review estimates, assist with billing and pet insurance questions, maintain EMR documentation, and deliver compassionate service in a fast-paced specialty

Qualifications

• Experience in veterinary medicine, healthcare, medical reception, hospitality, or a client-facing customer service role.
• Excellent verbal and written communication and client service skills.
• Strong scheduling, organization, time-management, and multitasking abilities.
• Experience with veterinary practice management software or EMR is preferred.
• Ability to handle confidential information with discretion.
• Compassionate, proactive, detail-oriented approach to supporting clients and clinical teams.

Responsibilities

• Coordinate surgical consultations, appointments, follow-up visits, and client scheduling.
• Serve as a primary point of contact for Surgery clients, managing calls, messages, questions, and patient updates with compassion and professionalism.
• Guide pet owners through the surgical process while maintaining clear communication between clients and the clinical team.
• Review treatment estimates and assist with billing, payments, pet insurance documentation, and financial questions.
• Maintain accurate electronic medical records and documentation of appointments, client communications, and financial interactions.
• Collaborate with veterinary surgeons, Veterinary Technicians, and support staff to maintain efficient Surgery department workflow.

Skills

Communication

Scheduling

Organization

Customer service

Team coordination

Tools

EMR software

Scheduling software

Job description

Ethos Veterinary Health in Santa Barbara is seeking a Client Patient Liaison – Surgery to join our AVS Surgery team. This full-time, non-clinical role focuses on coordinating the client experience from consultation through post-operative follow-up, acting as the main contact between pet owners and the clinical team.

You will manage scheduling, review estimates, assist with billing and pet insurance questions, maintain EMR documentation, and deliver compassionate service in a fast-paced specialty