Pet Store Team Leader - People & Pets Champion

Pet Supplies Plus Arizona; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Job summary

Pet Supplies Plus Arizona is seeking a Store Team Leader to lead the store, develop your team, and drive results while delivering neighborly service in a fun pet retail environment. You will lead daily operations, customer service, and team engagement from opening to close.

The role requires hands-on leadership, 2+ years of retail leadership experience, strong communication, and the ability to recruit and coach a high-performing team; forklift ability and lifting up to 65 lbs may be required;

Qualifications

• 2+ years of retail leadership or store management experience.
• Bachelor's degree or equivalent work experience preferred (High School Diploma/GED required).
• Strong communication and leadership skills.
• Basic proficiency with Microsoft Office or similar tools.

Responsibilities

• Lead and develop your team by setting the example in customer service, sales, and operations.
• Drive store performance including retail sales, services, and neighbor engagement.
• Analyze results and implement plans to improve productivity and profitability.
• Create and manage weekly schedules to maximize team efficiency and coverage.
• Recruit, hire, onboard, and develop a fully staffed, high-performing team.
• Coach team members through ongoing feedback, training, and development.
• Maintain a clean, safe, and well-run store environment (animal care, safety, and operations).
• Ensure compliance with operational policies and procedures.
• Build relationships within the community and support local events and partnerships.
• Foster a fun, positive culture centered around pets, people, and teamwork.

Skills

Leadership

Communication

Team development

Customer focus

Education

Bachelor's degree or equivalent

High School Diploma/GED required

Tools

Microsoft Office

Job description

Pet Supplies Plus Arizona is seeking a Store Team Leader to lead the store, develop your team, and drive results while delivering neighborly service in a fun pet retail environment. You will lead daily operations, customer service, and team engagement from opening to close.

The role requires hands-on leadership, 2+ years of retail leadership experience, strong communication, and the ability to recruit and coach a high-performing team; forklift ability and lifting up to 65 lbs may be required;