Pet Store Team Leader — Drive Sales, Service & Community

Pet Supplies Plus 4307; Chapel Hill (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Training & development

Vision insurance

Job summary

Pet Supplies Plus 4307 is seeking a Store Team Leader to guide daily store operations, lead a team, and deliver neighborly service in a pet-focused environment.

You'll analyze sales, schedule staff, recruit and develop team members, and ensure a safe, clean store while meeting performance goals. Join a franchise location committed to pets, people, and community. This role offers hands-on leadership, growth opportunities, and a dynamic work culture.

Qualifications

• 2+ years of retail leadership or store management experience.
• Bachelor’s degree or equivalent work experience preferred (High School Diploma/GED required).
• Strong communication and leadership skills.
• Basic proficiency with Microsoft Office or similar tools.
• Ability to operate store equipment (including forklift, where applicable).
• Ability to climb ladders, bend, kneel, and lift up to 65 lbs.
• Ability to work a flexible schedule, including evenings and weekends.
• Reliable transportation.
• Must be 18+ years old and able to meet hiring requirements set by the local franchise owner.

Responsibilities

• Lead and develop your team by setting the example in customer service, sales, and operations.
• Drive store performance including retail sales, services, and neighbor engagement.
• Analyze results and implement plans to improve productivity and profitability.
• Create and manage weekly schedules to maximize team efficiency and coverage.
• Recruit, hire, onboard, and develop a fully staffed, high-performing team.
• Coach team members through ongoing feedback, training, and development.
• Maintain a clean, safe, and well-run store environment (animal care, safety, and operations).
• Ensure compliance with operational policies and procedures.
• Build relationships within the community and support local events and partnerships.
• Foster a fun, positive culture centered around pets, people, and teamwork.

Skills

Retail leadership

Team development

Customer service

Sales performance

Communication

Education

Bachelor's degree or equivalent

High School Diploma/GED

Tools

Microsoft Office

Job description

Pet Supplies Plus 4307 is seeking a Store Team Leader to guide daily store operations, lead a team, and deliver neighborly service in a pet-focused environment.

You'll analyze sales, schedule staff, recruit and develop team members, and ensure a safe, clean store while meeting performance goals. Join a franchise location committed to pets, people, and community. This role offers hands-on leadership, growth opportunities, and a dynamic work culture.