Pet Store Shift Lead - Sales & Customer Experience

Pet Food Express; Burlingame (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Career paths

Leadership training

Employee discount

Benefits package

PTO & health coverage

401k with match

Pet-friendly workplace

Community involvement

Job summary

Pet Food Express in Burlingame, CA is seeking a Lead Sales Consultant who will drive sales, guide Sales Associates, and deliver trusted advice to pet owners.

As a keyholder, you’ll open/close the store, balance drawers, unload shipments, restock products, and maintain visual merchandising while keeping customers engaged.

A passion for pets and a can-do attitude are essential, with weekend/evening availability and willingness to travel between nearby stores.

Qualifications

• Minimum 1-year leadership and keyholder experience in retail.
• Experience in pet retail is a plus.
• Ability to work weekends, evenings, and holidays.
• Willingness to travel among neighboring stores.
• Passion for pets and helping pet parents.

Responsibilities

• Actively engage and sell to customers.
• Provide tailored recommendations using the Whole Life Approach.
• Lead store opening/closing procedures as a keyholder.
• Ensure accurate cash handling and secure transactions.
• Manage merchandise, restock, and maintain displays.
• Educate Sales Associates on product benefits.

Skills

Leadership

Sales

Customer service

Pet retail experience

Job description

Pet Food Express in Burlingame, CA is seeking a Lead Sales Consultant who will drive sales, guide Sales Associates, and deliver trusted advice to pet owners.

As a keyholder, you’ll open/close the store, balance drawers, unload shipments, restock products, and maintain visual merchandising while keeping customers engaged.

A passion for pets and a can-do attitude are essential, with weekend/evening availability and willingness to travel between nearby stores.