Pet Store Shift Lead - Customer-First & Team Coach

Pet Supplies Plus; Chicago (IL); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

Employee Discounts

Flexible Schedules

Pay Increases

Training Programs

Promotion From Within

Medical/Dental/Vision

Job summary

Pet Supplies Plus is seeking a Store Shift Supervisor in Chicago to lead daily retail operations and deliver exceptional neighborly service for pets and people. You will reinforce PSP standards, supervise staff, and provide coverage as needed while upholding safety and cleanliness.

The role requires 2+ years in retail, strong customer service, and the ability to train and motivate teammates. Expect a community-focused environment with growth and flexible scheduling.

Qualifications

• High school diploma or GED required.
• 2+ years of retail experience.
• Strong sales and customer service skills.
• Proficiency with Microsoft Office.
• Ability to operate all store equipment, including a forklift.

Responsibilities

• Lead store team to reinforce PSP standards and daily management routines.
• Provide leadership coverage up to four times a week.
• Ensure cleanliness, animal care, safety and security.

Skills

Retail experience

Customer service

Leadership

Forklift operation

Physical stamina

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Pet Supplies Plus is seeking a Store Shift Supervisor in Chicago to lead daily retail operations and deliver exceptional neighborly service for pets and people. You will reinforce PSP standards, supervise staff, and provide coverage as needed while upholding safety and cleanliness.

The role requires 2+ years in retail, strong customer service, and the ability to train and motivate teammates. Expect a community-focused environment with growth and flexible scheduling.