Pet Store Manager - Lead Customer Experience & Sales Growth

Independent Pet Partners; Forest Lake (MN); Hybride; USD 52 000 - 65 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

HSA/FSA – medical and dependent care

Life insurance

Disability insurance

Pet insurance (employer subsidized)

Paid time off (PTO)

Parental Leave

401(k) program with employer match

Employee Assistance Program

Discounts on goods and services

Growth opportunities

Résumé du poste

IPP seeks a Store Manager to lead a pet-focused retail team in a fast-paced environment. You will mentor staff, execute sales strategies, and ensure top customer service while maintaining store operations and inventory integrity.

The role emphasizes merchandising, product knowledge, and community engagement, with a focus on pet health and wellness. Expect a dynamic schedule including evenings and weekends.

Qualifications

• Bachelor's degree in Business Administration, Retail Management, or related field preferred or equivalent work experience.
• Must be 18 years or older.
• Passion for extraordinary customer service and the well-being of pets.
• Minimum 2 years of professional retail sales experience.
• Minimum 2 year of professional managerial experience.
• Budget and P&L management experience preferred.
• Willingness to be educated about the products and services offered.
• Demonstrated ability to meet sales targets.
• Excellent communication skills—both verbal and written.
• Ability to work a flexible schedule to meet the needs of the business, which will require evening and weekend shifts.
• Time management and organizational skills.

Responsabilités

• Trains, motivates, and supervises store staff, providing guidance, feedback, and support to foster a positive work environment.
• Creates and implements strategies to drive sales growth and achieve store targets.
• Creates and maintains scheduling for store team members.
• Exercises discretionary authority, prepares reports, and holds self and team accountable for performance measures and execution of organizational initiatives.
• Creates an environment of kindness and empathy towards pets and pet parents.
• Consistently communicates our commitment to holistic pet wellness.
• Ensures that the store maintains excellent customer service standards, addressing customer inquiries, concerns, and complaints promptly and professionally.
• Manages day-to-day store operations, including opening and closing procedures, cash handling, and banking.
• Executes merchandising strategies to optimize product displays and maximize sales.
• Shares product knowledge and suggestions to fit customer needs and promote pet health.
• Performs front-end duties such as handling the cash register, bagging, replenishing merchandise, and preparing displays.
• Oversees all aspects of inventory such as merchandise replenishment, inventory, adjustments, weekly cycle counts, store transfers, RTVs, and shipment processing.
• Represents the company professionally in interactions with customers, suppliers, and other stakeholders.
• Organizes special store events and promotions in store and drives initiatives to enhance customer loyalty, retention, and satisfaction, such as loyalty programs, promotional events, and customer engagement activities.
• Maintains cleanliness, organization, and safety standards within the store environment.
• Stays informed about industry trends, competitor activities, and market developments to remain competitive in the retail landscape.
• All other assigned duties by any member of the Retail Management Team.

Connaissances

Customer service

Communication skills

Time management

Leadership

Sales target achievement

Formation

Bachelor's degree in Business Administration or Retail Management

Equivalent work experience

Description du poste

IPP seeks a Store Manager to lead a pet-focused retail team in a fast-paced environment. You will mentor staff, execute sales strategies, and ensure top customer service while maintaining store operations and inventory integrity.

The role emphasizes merchandising, product knowledge, and community engagement, with a focus on pet health and wellness. Expect a dynamic schedule including evenings and weekends.