Pet-Centric Store Manager: Lead & Grow Your Team

IPP - Independent Pet Partners; Minnetonka (MN); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA/FSA

Life insurance

Disability insurance

Pet insurance discount

Paid time off

Parental leave

Paw-Ternity

401(k) with match

Employee assistance program

Discounts on goods

Store bonus program

Growth opportunities

Job summary

IPP - Independent Pet Partners in Minnetonka, MN is seeking a Store Manager to lead a team, drive sales, and deliver outstanding pet care.

You will train staff, schedule shifts, manage inventory, handle cash, and execute merchandising while maintaining excellent customer service. This full-time role offers benefits, growth opportunities, and a competitive salary of $52,000–$65,000 DOE/DOQ.

Qualifications

• Bachelor's degree preferred or equivalent work experience.
• Minimum 2 years of professional retail sales experience.
• Minimum 2 years of professional managerial experience.
• Budget and P&L management experience preferred.
• Willingness to be educated about the products and services offered.
• Demonstrated ability to meet sales targets.

Responsibilities

• Trains, motivates, and supervises store staff, providing guidance, feedback, and support to foster a positive work environment.
• Creates and implements strategies to drive sales growth and achieve store targets.
• Creates and maintains scheduling for store team members.
• Exercises discretionary authority, prepares reports, and holds self and team accountable for performance measures and execution of organizational initiatives.
• Creates an environment of kindness and empathy towards pets and pet parents.
• Consistently communicates our commitment to holistic pet wellness.
• Ensures that the store maintains excellent customer service standards, addressing customer inquiries, concerns, and complaints promptly and professionally.
• Manages day-to-day store operations, including opening and closing procedures, cash handling, and banking.
• Executes merchandising strategies to optimize product displays and maximize sales.
• Shares product knowledge and suggestions to fit customer needs and promote pet health.
• Performs front-end duties such as handling the cash register, bagging, replenishing merchandise, and preparing displays.
• Oversees all aspects of inventory such as merchandise replenishment, inventory, adjustments, weekly cycle counts, store transfers, RTVs, and shipment processing.
• Represents the company professionally in interactions with customers, suppliers, and other stakeholders.
• Organizes special store events and promotions in store and drives initiatives to enhance customer loyalty, retention, and satisfaction, such as loyalty programs, promotional events, and customer engagement activities.
• Maintains cleanliness, organization, and safety standards within the store environment.
• Stays informed about industry trends, competitor activities, and market developments to remain competitive in the retail landscape.
• All other assigned duties by any member of the Retail Management Team.

Skills

Retail sales experience

Managerial experience

Communication skills

Education

Bachelor's degree in Business Administration, Retail Management, or related field

Job description

IPP - Independent Pet Partners in Minnetonka, MN is seeking a Store Manager to lead a team, drive sales, and deliver outstanding pet care.

You will train staff, schedule shifts, manage inventory, handle cash, and execute merchandising while maintaining excellent customer service. This full-time role offers benefits, growth opportunities, and a competitive salary of $52,000–$65,000 DOE/DOQ.