Pet Care Store Lead — Customer Experience & Ops

Petco Animal Supplies Stores, Inc.; Redondo Beach (CA); On-site; USD 26,000 - 40,000; Full time

Job summary

Petco Animal Supplies Stores, Inc. is seeking a Key Holder to support daily store operations, lead partners on the floor, and ensure a safe, welcoming environment for pets and customers. You will open/close the store, manage cash handling, and assist with merchandising and inventory tasks.

The role emphasizes leadership, strong communication, and the ability to solve problems on the floor, with opportunities for growth within a collaborative team.

Qualifications

• Previous retail experience required.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Open and close the store following cash handling and safety protocols.
• Supervise partners on the floor and support store leadership.
• Deliver friendly, knowledgeable, and solution-oriented service to customers.
• Assist with training new partners and maintaining store standards.
• Ensure merchandising and inventory integrity; communicate issues to leadership.
• Act as primary contact in the absence of store management.

Skills

Retail experience

Leadership

Communication

Problem solving

Cash handling

Job description

Petco Animal Supplies Stores, Inc. is seeking a Key Holder to support daily store operations, lead partners on the floor, and ensure a safe, welcoming environment for pets and customers. You will open/close the store, manage cash handling, and assist with merchandising and inventory tasks.

The role emphasizes leadership, strong communication, and the ability to solve problems on the floor, with opportunities for growth within a collaborative team.