Pet Store Lead & Customer Experience Champion

PETCO Animal Supplies Stores, Inc.; North Haven (CT); On-site; USD 19,000 - 25,000; Full time

Job summary

Petco Animal Supplies Stores, Inc. in North Haven, CT, is seeking a dependable Key Holder to help lead daily operations on the sales floor, deliver friendly service, and maintain a safe, well-stocked store.

As part of the leadership team you will supervise partners, open and close the store, manage cash handling, merchandising, and inventory tasks, and escalate issues to store leadership while ensuring an exceptional customer experience every day.

Qualifications

• Retail experience required; supervisory experience preferred.
• Strong leadership, problem-solving, and communication skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Open and close the store following all cash handling and safety protocols.
• Supervise partners, provide guidance on shifts, and maintain morale.
• Execute merchandising standards and monitor planograms and pricing accuracy.
• Assist with inventory counts, restocking, and shrink awareness.
• Address customer questions and resolve concerns promptly and professionally.

Skills

Leadership

Problem-solving

Communication

Cash handling

Detail oriented

Tools

POS system

Cash register

Inventory software

Job description

Petco Animal Supplies Stores, Inc. in North Haven, CT, is seeking a dependable Key Holder to help lead daily operations on the sales floor, deliver friendly service, and maintain a safe, well-stocked store.

As part of the leadership team you will supervise partners, open and close the store, manage cash handling, merchandising, and inventory tasks, and escalate issues to store leadership while ensuring an exceptional customer experience every day.