Pet Care Store Lead - Customer Experience & Ops

Petco; Marion Township (OH); On-site; USD 23,000 - 36,000; Full time

Job summary

Petco is seeking a Key Holder to help lead daily operations in a Pet Care Center retail environment. You will supervise partners, open and close the store, and serve as the main contact when management isn't present.

You will deliver friendly, knowledgeable service, maintain merchandising standards, assist with inventory, and support sales initiatives while ensuring safety and a positive customer experience.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.

Responsibilities

• Open and close the store and handle cash procedures.
• Supervise partners and serve as a point of contact when management is not present.
• Maintain merchandising standards, pricing, and store cleanliness.
• Assist with inventory, planograms, and stock replenishment.
• Deliver friendly, knowledgeable service and support sales goals.

Skills

Leadership

Problem-solving

Communication

Multitasking

Cash handling

Detail-oriented

Team player

Tools

POS system

Job description

Petco is seeking a Key Holder to help lead daily operations in a Pet Care Center retail environment. You will supervise partners, open and close the store, and serve as the main contact when management isn't present.

You will deliver friendly, knowledgeable service, maintain merchandising standards, assist with inventory, and support sales initiatives while ensuring safety and a positive customer experience.