Pet Services Client Care Specialist

VCA Animal Hospitals; Abingdon (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/dental/vision

Paid vacation

401(k)

Pet care discounts

Job summary

VCA Animal Hospitals in Abingdon, VA is seeking a friendly, patient-focused front desk team member to support our veterinary client services and scheduling. You will greet visitors, answer phones, guide clients and their pets to exam rooms, and help explain fees.

You will also handle follow-ups, product recommendations, medical records, and basic office tasks while delivering compassionate care to pets and their people.

Qualifications

• Minimum of 1 year experience helping customers
• High School Diploma or GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people with awareness of others’ reactions
• Proven decision-making ability to choose appropriate actions
• Ability to integrate new information into problem-solving
• Proficiency in Microsoft Office

Responsibilities

• Greet visitors, answer phones, and guide clients and their pets to exam rooms
• Schedule and confirm appointments
• Place outbound calls for follow-ups and prospective clients
• Present and explain fees and process payments
• Recommend, select, and obtain products and services (including prescriptions)
• Educate clients on general animal care and non-medical pet care
• Manage medical records, charts, reports and correspondence

Skills

Customer service

Communication

Active listening

Compassion

Decision making

Problem solving

Microsoft Office

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

VCA Animal Hospitals in Abingdon, VA is seeking a friendly, patient-focused front desk team member to support our veterinary client services and scheduling. You will greet visitors, answer phones, guide clients and their pets to exam rooms, and help explain fees.

You will also handle follow-ups, product recommendations, medical records, and basic office tasks while delivering compassionate care to pets and their people.