Pet Resort Ops Leader — Assistant GM (Westlake)

Star Valley Veterinary Clinic; Westlake (OH); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401(k) with employer match

HSA and FSA options

Disability plans

Career growth within a rapidly growing

Pet-friendly workplace

Job summary

NVA Pet Resorts Westlake is seeking an Assistant General Manager to partner with the General Manager to run day-to-day operations at the Westlake, Ohio resort.

You will develop the team, drive financial performance, and deliver outstanding care to pets and their people while nurturing a positive workplace culture. This hands-on role offers growth within a rapidly expanding organization, with a comprehensive benefits package and a compensation range of $50,000-$60,000.

Qualifications

• Leadership experience in a team setting.
• Excellent communication skills with the ability to lead in a hands-on environment.
• Strong customer service mindset with focus on hospitality/service quality.
• Ability to manage and develop staff and optimize operations.

Responsibilities

• Lead and model NVA values to build a strong resort culture.
• Oversee operations to ensure pet care, cleanliness, safety, and guest experience.
• Assist in staffing, scheduling, and labor guideline adherence.
• Drive revenue growth and manage expenses with data-driven decisions.
• Recruit, hire, onboard, and train team members; support performance management.

Skills

Leadership experience

Strong communication

Customer service mindset

Hands-on leadership

Education

High school diploma or equivalent

Tools

Microsoft Office

POS systems

Job description

NVA Pet Resorts Westlake is seeking an Assistant General Manager to partner with the General Manager to run day-to-day operations at the Westlake, Ohio resort.

You will develop the team, drive financial performance, and deliver outstanding care to pets and their people while nurturing a positive workplace culture. This hands-on role offers growth within a rapidly expanding organization, with a comprehensive benefits package and a compensation range of $50,000-$60,000.