Pet Resort Ops Leader – Assistant General Manager

National Veterinary Associates, Inc.; Collier Park (FL); Vor Ort; USD 52.000 - 60.000; Vollzeit

Benefits dieser Stelle

401(k) with employer match

HSA and FSA options

Disability plans

Career growth

Pet-friendly workplace

Zusammenfassung

National Veterinary Associates (NVA) seeks an Assistant General Manager for the Pompano Pet Lodge in Pompano Beach, Florida. You will partner with the General Manager to run day-to-day operations, develop the team, and deliver outstanding pet care and service.

As a key leader on the Resort Leadership Team, you’ll aim for strong financial performance, staff development, and a positive workplace culture while ensuring high standards of care and guest satisfaction.

Qualifikationen

• High school diploma or equivalent.
• 2 to 4 years of customer service experience (leadership experience is a plus).
• Strong communication skills and comfort leading teams in a hands-on environment.
• Proficiency with Microsoft Office and point-of-sale systems.
• Availability to work up to 45 to 50 hours per week, including evenings and weekends.
• Valid driver’s license, current insurance (including comprehensive and collision), and a vehicle you are willing to transport a pet in during an emergency.
• Ability to support and influence workplace change and improvement.

Aufgaben

• Lead 1 to 2 shifts per week as Manager on Duty to set expectations and inspect results.
• Oversee pet care, facility standards, cleanliness, and safety.
• Drive revenue growth and manage labor costs.
• Recruit, hire, onboard, and train resort team.
• Monitor KPIs and budget targets; report findings.
• Engage with local businesses and community partners.

Kenntnisse

Leadership

Customer service

Communication

Team management

MS Office

Ausbildung

High school diploma or equivalent

Tools

POS systems

Jobbeschreibung

National Veterinary Associates (NVA) seeks an Assistant General Manager for the Pompano Pet Lodge in Pompano Beach, Florida. You will partner with the General Manager to run day-to-day operations, develop the team, and deliver outstanding pet care and service.

As a key leader on the Resort Leadership Team, you’ll aim for strong financial performance, staff development, and a positive workplace culture while ensuring high standards of care and guest satisfaction.